Title:  Advanced Applications Engineer (SQL Server and Windows Server 12, 16 or 19)

Our History:
From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200+ individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies, to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record

Who We Are:
Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project based work.

Job Description

Conexess Group is seeking to hire a highly motivated Applications Engineer who will take support cases and provide troubleshooting skills for some of our key products/software applications. This position will be supporting customers remotely. The team environment is Windows Operating Systems and MS SQL Server.  Successful candidates will have a strong technical background with server administration, IIS and Active Directory experience and advanced troubleshooting skills. 

This position will have working hours of 8 am to 5 pm CST hours and on-call support duties after hours, weekends and / or as business needs dictate. 

Working as part of the Enterprise Application Services, this team supports internally developed but external marketed products for our customers nationwide (phone, email and onsite). 

MINIMUM QUALIFICATIONS

• Minimum 5 years of experience with Windows Server 2012, 2016 or 2019.

PREFERRED QUALIFICATIONS

• Bachelor’s degree. 
• IIS and/or/ ADFS experience highly preferred.
• Networking experience highly preferred.

ESSENTIAL FUNCTIONS

• Provides highly visible customer support through the performance of on-site or remote installations, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.
• Performs on-site or remote customer work including design, installations, repairs, testing, upgrades and/or maintenance on technical products.
• Identifies customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.
• Instructs customers in the operation and maintenance of the system. Resolves customer problems and answers questions.
• Serves as liaison between the company and customers.
• Conveys customer feedback to technical design and engineering staff.
• May provide ongoing application, network and security support including servers, firewalls, routers, active directories, etc.

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