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Social Media Engagement Advisor {Bilingual French}

Job Title
Social Media Engagement Advisor {Bilingual French}
Job ID
27366564
Location
Northville, MI,  MI 48167
Other Location
Description

Social Media Engagement Advisor {Bilingual French}

Job Description 

Responsible for social media customer service on Twitter and Facebook pages as well as other social platforms.

To be successful you must have a passion for customer service and written communications in French.

Responsibilities:

• Effectively and accurately engage with customer service inquiries via social media

• Participate in any required training/industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required

• Provide exceptional service to all internal and external customers

• Adhere and contribute to defining processes that produce best-in-class social consumer engagement experiences, focusing on constant improvement and a value-basedapproach

• Utilize correct tools to efficiently manage a number of often concurrent activities

• Provide thought leadership and insights to improving the process of reaching customers

• Ability to explore creative ways to successfully drive customer engagement which will lead to improved customer satisfaction Required Skills/Experience

• 3+ years’ experience in retail or sales related profession

• High-level knowledge with social platforms

• Computer navigation and typing proficiency

• Strong reading comprehension and written communication skills

• Automotive industry experience preferred

• Extensive expertise and knowledge of specific industry and job-related experience in lieu of educational requirements

• Position related experience 1+ years experience with social platforms (forums, Facebook, twitter etc.) at a personal/professional level Required Education/Training/Certifications/Licenses

• Requires a Bachelor’s Degree

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