Insert title here Careers | Associated Luxury Hotels International

Driven by a Passion for Excellence

We are proud to be the leading independent Global Sales Organization serving the Meetings & Incentives marketplace, with 250+ member luxury hotels and resorts. We have a passion for our clients, a passion for our Members, and a passion to serve. If you are inspired to find out more about the exciting career opportunities at ALHI, join our talent network by creating a profile, or apply for an existing open position.

We offer the largest portfolio of 4 & 5 Diamond/Star Meeting & Incentive resorts located in the world's most desirable locations.

A Great Place To Work

  • Competitive Compensation Package - Wages & Vacation/Sick/Holiday time
  • Health, Dental, Vision, Life & Disability - First day of employment for eligible associates
  • 401(k), with employer contributions
  • Positive work culture - A diverse and dynamic team of top-level hospitality/travel professionals

Open Positions

Technology Support Specialist

Job Title
Technology Support Specialist
Job ID
Open Locality, 
Other Location

Technology Support Specialist

Open Locality in the US

Position Summary

The Technology Support Specialist will be responsible for overseeing ALHI’s technology infrastructure, which includes all laptops or other company owned devices, all technology vendors, such as Microsoft, Salesforce and Sprint, and working with our third party desktop support vendor, manage all end user support issues.  The Technology Support Specialist will also be a key person in understanding, documenting and mitigating ALHI’s technology risk environment.  Finally, the role will be involved in projects based upon availability and skill set to support other parts of the organization such as Marketing and Sales where technology resources are required.

The role will work directly with all ALHI end users to resolve their issues in a timely manner and will report to the Chief Financial Officer.  The position can be physically based in any location, however travel will be required as part of getting up to speed in the role as well as for period site or end user visits.

Qualification Requirements


The Technology Support Specialist must be self-motivated with an outstanding work ethic. The ideal candidate is driven and passionate about all facets of desktop technology, plus have experience supporting a diverse group of desktop platforms and users.  This individual will also demonstrate exceptional attention to detail, strong project management skills, and the ability to think at a high level about the organization’s technology needs.

The successful candidate will have excellent demonstrated judgment and diplomacy in working with diverse groups to address complex issues, have strong interpersonal skills, and be a problem solver who can make clear-headed decisions while under pressure.  The ideal candidate is also business minded, a strategic planner, self-motivated and self-sufficient, have excellent oral and written communication, and be a results-driven thinker.


  • Minimum of 5 years of IT experience is required
  • Associates Degree in related field preferred
  • At least 3 year of technology support or customer service experience
  • IT related certifications desirable
  • IT Helpdesk experience highly preferable
  • Knowledge of computer networking, hardware & software configuration and installation
  • Ability to travel if needed
  • Strong proficiency in the setup and administration of Windows desktop operating systems
  • Proficiency with Microsoft Exchange, Word, Excel, Outlook, PowerPoint required
  • Must be adept and passionate about learning new technologies and services

Duties and Responsibilities (included but not limited to):

  • Manage 1st level support help desk vendor
  • Install and configure computer related hardware and software
  • Maintain, implement, analyze, troubleshoot computer/server/network related problems
  • Setup and configure end user desk phones and speed dial configurations
  • Administer and troubleshoot company copiers and end user printers on network
  • Provide estimates and recommendations for business technology needs including but not limited to computers, phones, printers and copiers
  • Setup new user computers, hardware, phones and email addresses
  • Serve as second point of contact for technology service requests submitted to the helpdesk
  • Document and prioritize service requests
  • Ensure all end user operating systems and hardware drivers are up to date
  • Manage end user equipment inventory and update documentation of device inventory
  • Participate in special projects as required and must be able to travel when needed
  • Reclaim, reimage and store unused gear and/or wipe and dispose of.
  • Assist users in restoring lost documents
  • Support non PC devices. (iPads or phones)
  • Create and maintain documentation for service desk
    • how to install a printer (for the helpdesk team)
    • drive mappings
    • SalesForce Plug ins
  • Create and maintain networking documentation (Paths, contact info for owners, credentials, circuit IDS)
  • Third Level Email Support (dealing with large PSTs that require user coaching)
  • Migrate data to New PCs
    • ALHI user contacts
    • Documents, Favorites
    • Downloaded files, Desktops
    • Internet settings (Chrome, Firefox, Edge, IE)
    • Outlook settings (signatures, plugins (ex. Salesforce)
    • archived email (ex. PST files))
    • drive mappings, printer
    • OneDrive (any other sync program)
    • Soft phone (if needed)
    • other programs (Dropbox)
  • Vendor Management
    • Monthly review of cases with an eye towards escalation
    • Monthly review of patching and handle exceptions
    • Review reports on AV
    • License Monitoring/Tracking
  • Email/Domain Whitelist Approval
  • Company and Finance specific file storage solution
    • Drive Mapping – Accounting and Finance
  • Laptop Replacements
  • Email Archive Solution
  • Update End User systems (patching)
  • Cisco Email Security (CES)
  • Remote Printer management and assistance.

Option 2: Create a New Profile