Service Desk Analyst
- Job Title
- Service Desk Analyst
- Job ID
- Pontiac, MI
- Other Location
- Assists user community with the documentation and resolution of requests for service that originate (via phone and online) with the Service Desk.
- Coordinates assignment of requests with appropriate IT staff to ensure timely and effective resolution.
- ITIL certification preferred.
- Additional Service Center responsibilities duties as required.
- The assignment requires candidate availability Monday through Friday, approximately 40 hours per week, hours 8:30 a.m. - 5:00 p.m.
CA Service Desk, Microsoft Desktop OS, Microsoft Office Suite, Adobe Acrobat