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Service Desk Analyst

Job Title
Service Desk Analyst
Job ID
Pontiac,  MI
Other Location


  • Assists user community with the documentation and resolution of requests for service that originate (via phone and online) with the Service Desk.
  • Coordinates assignment of requests with appropriate IT staff to ensure timely and effective resolution.
  • ITIL certification preferred.
  • Additional Service Center responsibilities duties as required.
  • The assignment requires candidate availability Monday through Friday, approximately 40 hours per week, hours 8:30 a.m. - 5:00 p.m.


CA Service Desk, Microsoft Desktop OS, Microsoft Office Suite, Adobe Acrobat

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