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Application Support Analyst

Job Title
Application Support Analyst
Job ID
Springfield,  MO 65809
Other Location

The ATM/Debit Application Support Analyst is responsible for providing implementation assistance, application training, and problem resolution to customers.  In this role, you will be responsible for providing ATM/Debit Card software and balancing training to customers and employees who are undergoing a product installation and/or conversion, as well as, those who request continuing education. Training courses and workshops are conducted at a customer's location or via internet/eLearning. 


  • Minimum of 18 months of experience in applications analysis, software implementation, accounting, bookkeeping, and/or back-office financial institution.


  • Analyzes the customer’s existing products/processes and consults with customer to map existing system to the product.
  • Prepares the customer for the installation, takes the customer through the installation process, and provides training or support to the customer post-installation.
  • Oversees/performs system set-up for customer (i.e., parameter set-up, creates job files for processing, etc).   Ensures related business processes will run on software.
  • Provides software support/guidance by answering questions on function, features and usage of software products.  Support may be at the customer site or remote.
  • Communicates the customer’s needs/expectations with programmers, other team members, and team leader.
  • Maintains effective communication with customer throughout entire project/case.
  • Identifies/maintains customer issues and ensures proper resolution.  Maintains customer issue list by application and ensures all are forwarded to the appropriate personnel for resolution.
  • Prepares training materials and documentation for customers and internal users.


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