Talent Orchard | A Leading Provider of Technical Workforce Solutions

Help Desk Analyst - Part-time

Job Title
Help Desk Analyst - Part-time
Job ID
Charlotte,  NC
Other Location

                                                                  Help Desk Analyst - Charlotte

Position Description    

Provide first-tier, technical support & problem solving management to end users on issues of computer operations, including installations, setup, error messages and application use. Candidate must have the ability to identify research and resolve technical problems in a Windows 7/Windows 10 environment. Candidate would need to have superior customer service skills, ability to document and track requests for assistance and escalate unresolved issues to higher level support in accordance with established policies and procedures

Skills Required

- Hands-on experience with MS Office 2010 Applications, Internet Explorer and Outlook - Experience with Windows 7 and Windows 10, Citrix, VPN, SmartCard and Remote access - Experience with HP and Dell laptop and desktop computers, along with a variety of peripheral support - Ability to manage Active Directory user, group and computer accounts - Experience in installation and support of PC hardware and peripherals, such as HP printers - Basic understanding of networking technologies and protocols such as IP addressing, DNS, DHCP, and VPN client configuration - Knowledge of security applications including antivirus software - Knowledge of Android ,iPhone and Blackberry Operating Systems a plus - Knowledge of SharePoint 2010 & 2012 a plus

Skills Preferred Basic knowledge of Cisco and Juniper, ability to navigate iPhone and Android operating systems, remote troubleshooting skills
Experience Required

3+ Years with HS or 2+ Years with AA or 0+ Years with BS

Education Required

High School Diploma, Associates Degree, Bachelor's Degree Some completed college course work, technical degree such as MCP/MCDST Certification and/or Comp TIA A+ Certification a plus
Education Preferred
Additional Information Part Time Position - 3:00PM to 7:00PM - with additional flexibility throughout the week.

Talent Orchard LLC is an SBA (8A), Economically Disadvantaged Woman-Owned Small Business, and Woman Business Enterprise Certified firm that provides the following services to clients in the commercial and public service sectors:

  • Human Capital
  • Professional Services
  • Accounting/Audit Readiness
  • Network/Cyber Security & IT Infrastructure
  • Software Development/Engineering


Established in 2010, Talent Orchard has an exceptional reputation, providing staffing solutions to time-sensitive, talent scarcity issues to deliver better talent management ROI.  Our specialty lies in the critical area of program talent acquisition and resource management, not in one narrow skillset, but across many areas of technical and functional delivery.



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