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Applications Engineer/Systems Administration - Remote Contract

Job Title
Applications Engineer/Systems Administration - Remote Contract
Job ID
27259235
Location
Lenexa,  KS 66215
Other Location
65804
Description

Title:  Applications Engineer/Systems Administration

Our History:
From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200+ individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies, to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record

Who We Are:
Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project based work.

Job Description

We are seeking a seasoned Applications Engineer. In this role, you will be providing technical help desk and troubleshooting support to banking customers utilizing our various software suite of products. You will be responsible for working through a ticket system to resolve banking issues vs. working on applications that breakdown.  Over 50% of the support is working through systems that are malfunctioning or broken-down.  

The Enterprise Integration Operations Services team is made up of four distinct teams with several application engineers on each team.  These four teams handle separate products within our software suite. This team of 20 employees is dispersed across several offices but works very collaboratively together. 

MINIMUM QUALIFICATIONS

  • A minimum 3 years of systems administration experience.
  • Must have worked with one of the following:
    • Network OS, Technologies and Protocols including TCP/IP, UDP, etc.
    • Any of the Microsoft Windows Servers 2003, 2008/2008R2, 201 or 2012R2
    • Any of the Microsoft SQL Servers 2008/2008R2 or 2012

PREFERRED QUALIFICATIONS

  • Bachelor’s degree preferred.
  • Application and Web Services Knowledge (ex: IIS)
  • Knowledge of:
    • Network Load Balancing
    • Packet Sniffing and other analytical
    • XML, XSD and WSDL’s
  • Previous banking/fintech software experience.
  • Experience with or knowledge of applications, networks and security within an enterprise environment.

ESSENTIAL FUNCTIONS

  • Provides highly visible customer support through the performance of on-site or remote installations, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
  • Checks out and approves operational quality of system equipment.
  • Instructs customers in the operation and maintenance of the system.
  • Performs on-site or remote customer work including design, installations, repairs, testing, upgrades and/or maintenance on technical products.
  • Identifies customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.
  • Instructs customers in the operation and maintenance of the system.  Resolves customer problems and answers questions.
  • Serves as liaison between the company and customers.
  • Conveys customer feedback to technical design and engineering staff.
  • May provide ongoing application, network and security support including servers, firewalls, routers, active directories, etc.

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