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Technical Sustain Lead (Java/Oracle)

Job Title
Technical Sustain Lead (Java/Oracle)
Job ID
Detroit,  MI
Other Location

This individual is responsible for steady state application production support activities including: executing deployment, access management, audits, incident management, change management, etc. She/he works across all functional areas of the company to reproduce and resolve customer issues, achieving high levels of customer satisfaction. The right candidate will be an empowered self-starter, familiar with working in a fast-paced environment. The position will have the responsibility to work with customer support, development teams, and infrastructure teams to reproduce and resolve issues.

Job Responsibilities

  • Lead application severity incident to quick resolution
  • Provide resolution of any technical issues faced by the application
  • Assign task to team and guide the team in resolving technical issues
  • Participate in technical discussions with the development team for deployment and code reviews
  • Drive knowledge transition from development to sustain team for each functional deployment
  • Lead RCA and SWAT investigations for the Sustain team
  • Take ownership of complex issues following through to resolution
  • Conduct real-time queue monitoring and decision making
  • Represent application requirements for Infrastructure activities
  • Assess, plan and communicate steady state upgrades/patches
  • Participate in Discovery Phase to assist with scoping effort for application teams
  • Devise and develop solutions to meet or exceed business requirements
  • Participate in technical meetings and status meetings with the business
  • Co-ordination between upstream applications to resolve incidents
  • Communicate with several different technology areas in a highly matrixed organization
  • Facilitate day to day execution of real time technical support and troubleshooting
  • Attend CAB Meetings and approve changes
  • Support business continuity and disaster recovery activities
  • Other Key responsibilities (enhanced services): Lead maintenance of master documents ie Runbook, Playbook and help maintain accurate application documentation
  • Provides guidance in designing solution Lead resolution of Sev1 and SEV2 incidents
  • Provides guidance in resolving performance related issues
  • Review and accept the technical documentation
  • Plan for validation and verification of changes deployed by infrastructure teams, development teams and sustain team


  • Essential Skills Experience in complex multi-team delivery models
  • Negotiation and conflict resolution skills
  • Solid understanding of technology
  • Financial Services or auto finance experience
  • Correlate environment conditions and metrics to application events
  • Competencies Sense of responsibility for the provision of stable systems to business customers
  • Effective time management and ability to prioritize multiple responsibilities
  • Effective conflict management -- able to balance business "demands" with practicality
  • Confident, Self-starter - demonstrates initiative and influence
  • Utilizes business and technology skills effectively

Minimum Requirements

  • Excellent verbal and written communication skills.
  • Applied experience in databases specifically Oracle
  • Applied experience with Java EE Experience in a similar sustain role and extensive knowledge of associated processes
  • Experience debugging problems in a distributed system
  • Applied experience with Unix and Windows platforms
  • Experience with source control management and build tools including SVN
  • Excellent stakeholder management -- fair in dealings with vendors and business customers
  • Experience working with customers and on support cases
  • Bachelor of Science in a related field (e.g. Computer Science or Information Systems)


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