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Technical Writer

Job Title
Technical Writer
Job ID
27209408
Location
Ann Arbor,  MI 48104
Other Location
Description

Technical writers are a critical part of the engineering team. You will help guide the vision, strategy, requirements and processes related to the creation and distribution of knowledge management materials used by customers, partners and employees. Our ideal candidate has technical writing experience and some background working with software engineering teams.    

Job Duties 

  • Collaborate with engineering to learn how the software works  
  • Collaborate with product manager to determine customer documentation needs  
  • Write and edit user documentation for customers that clearly explains how to use the software 
  • Write documentation explaining the use of various REST APIs 
  • Manage updates and revisions to technical literature 
  • Create a comprehensive library of technical terminology and documentation 
  • Design and organize documentation sets for new APIs and developer products 
  • Work collaboratively on publications, websites, and presentations in a technical field, including handling multiple writing tasks at a time 
  • Ensure the best document consumption experience based on the voice of the customer. Content can be rendered from our customer portal, from within our product as online help, or otherwise  

Qualifications

 

  • BA degree in Technical Writing, Communications, English, Journalism, a related field, or equivalent practical experience 
  • Exceptional communication skills, both written and verbal 
  • Understanding of HTTP APIs 
  • Familiarity with Markdown, HTML & CSS 
  • Thriving in a fast-paced, quickly evolving, tech start-up environment 
  • Contributing to a collaborative, dynamic, and diverse team   

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