Talent Orchard | A Leading Provider of Technical Workforce Solutions

Service Desk N2C2 Technician - Top Secret Clearance

Job Title
Service Desk N2C2 Technician - Top Secret Clearance
Job ID
27207694
Location
Colorado Springs,  CO
Other Location
Description

Service Desk N2C2 Technician

Colorado Springs, CO

Top Secret Clearance Required

 

Talent Orchard LLC, a boutique talent acquisition consulting firm, has been contracted by a large defense contractor in their search for a Service Desk N2C2 Technician to join their team in Colorado Springs, CO. This role is part of a team providing rotation Shift Work (24x7).

 

In this role, your responsibilities will look like this:

  • Provide ITIL based Service Desk support to NORAD and USNORTHCOM (N&NC) users
  • Follow existing policy and process to ensure user receives quality service resolution on the first call
  • Support Request Fulfillment by supporting the installation of standard requests, both on-site and remotely
  • Ability to conduct quality customer follow-up on open Incidents and Service Requests
  • Perform software installations and upgrades
  • Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures
  • Ability to speak well and professionally to N&NC users either on the phone or in person
  • Develops and promotes standard operating procedures
  • Ensure proper security practices are in accordance with established IT policies and procedures
  • Ability to show initiative and act independently to resolve problems, manage multiple priorities and follow through on projects/tasks to completion
  • Ability to effectively communicate by phone or in person and handle difficult situations and customers
  • Other duties as assigned

 

Background requirements for the role:

  • Requires Active DOD Top Secret Clearance with SCI Eligibility
  • Minimum 5 years of operational IT experience with a degree, 7+ years without a degree
  • Must have operational hardware experience with multi-vendor laptops and workstations, HP Printers, and common workstation peripherals
  • Commitment to maintaining the highest standard of customer service with outstanding written and oral communication
  • Previous experience supporting a Government and/or Department of Defense customer.
  • Experience with USAF/DoD systems a plus
  • DOD 8570 Security+ CE AND Windows 10 Certification required
  • ITILv3 Foundations required (or must be able to obtain within 90 days of hire)

 

 

 

Talent Orchard LLC is an SBA (8A), Economically Disadvantaged Woman-Owned Small Business, and Woman Business Enterprise Certified firm that provides the following services to clients in the commercial and public service sectors:

  • Human Capital
  • Professional Services
  • Accounting/Audit Readiness
  • Network/Cyber Security & IT Infrastructure
  • Software Development/Engineering

 

Established in 2010, Talent Orchard has an exceptional reputation, providing staffing solutions to time-sensitive, talent scarcity issues to deliver better talent management ROI.  Our specialty lies in the critical area of program talent acquisition and resource management, not in one narrow skillset, but across many areas of technical and functional delivery.

 

To learn more about our exciting opportunities, please visit our jobs page at www.talentorchard.com.

 

@talentorchard #cjpost #servicedesk #helpdesk @topsecretjobs @coloradospringsjobs

 

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