PropacPayless Pharmacy


If you share our passion for long-term care, the pharmacy industry and enjoy working in a highly collaborative, innovative and hands-on work environment, we'd love to hear from you.

The job you are applying to is currently closed to new submittals.

CPhT Customer Care Technician
Job Title
CPhT Customer Care Technician
Open Until Filled
Vancouver,  WA 98683
Other Location

PropacPayless is a leading specialty service pharmacy, we offer a wide range of customized pharmacy services for the following markets: 
•    Skilled nursing/intermediate care facilities
•    Assisted living/residential care centers
•    Behavioral health communities
•    Correctional facilities

We are seeking a Customer Care Representative to support our Vancouver, Washington facility. This position duties include handling calls in assisting customers regarding orders, delivery, and follow-ups; submit and process refills.

Primary Functions:
•    Must be able to handle multiple calls back to back 
•    Assist customers regarding orders and delivery 
•    Research customer concerns regarding paperwork follow-up 
•    Is able to be flexible in covering assigned work shifts
•    Triage of Daily faxes, ERX/Surescript Triage
•    Process Refills 
•    Use of computer system to assist customers with concerns
•    Complete QA reports 
•    Submit refill requests for customers
•    Check refill line
•    Research customer concerns regarding finding orders or if we received an order 
•    Some overtime may be required to support other departments
•    Transferring calls to supervisors, other departments and Branch Pharmacies assisting customers with complaints
     o    Where is my medication?
     o    Delivery did not show up can you find out why?
     o    Refills – how many are left
     o    Controls – do I have a valid prescription or a quantity left 
     o    When will medication get delivered
     o    Calls from Doctors Office
     o    Calls regarding Insurance, Claims 
•    Performs all other duties as assigned.

Company Wide Responsibilities: 
01. Supports a dignified and caring atmosphere of the company.
02. Protects privacy and confidentiality of information pertaining to the resident, employee, company information and records.
03. Maintains a safe and secure working environment and practices safe working habits.
04. Adheres strictly to company policy and procedures as well as Medicare standards and practices.
05. Complies with the attendance policy.
06. Maintains neat appearance, good personal hygiene and appropriate attire.
07. Participates in continuing education, training, in-services, and attends staff meetings as required.
08. Assists with projects as assigned and performs other related duties.

If you share our passion for long-term care, the pharmacy industry and enjoy working in a highly collaborative, innovative and hands-on work environment, we'd love to hear from you.

PayLess Drug seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual orientation, national origin, marital status, disability, veteran status or any other status protected by law.

Required Skills
• Must be a registered pharmacy technician/assistant in good standing with state board of pharmacy
• Ability to multi-task
• Understand requirements regarding patient confidentiality
• Demonstrates good telephone skills
• Demonstrates team concept and willingness to help others
• Has thorough understanding of medical terminology relative to job requirements
• Understands Pharmacy In-house workflow
• Understands different levels of care facilities
• Demonstrates computer skills
• Has the ability to utilize resources within pharmacy staff to problem solve and provide superior customer service
• Demonstrates good work habits, such as time management, attendance, appearance, and communication
• Demonstrates common courtesy and professionalism to customers and co-workers of all levels
• Adaptable to changes, such as cross-train for other functions