Talent Orchard | A Leading Provider of Technical Workforce Solutions

Customer Success Representative - Software

Job Title
Customer Success Representative - Software
Job ID
27127431
Location
Houston,  TX 77024
Other Location
Description

Customer Success Representative - Software

Houston, TX

 

Do you thrive on driving customer satisfaction from the time of the sale, through onboarding and beyond implementation to ensure a long-term business relationship?

 

Would driving the implementation of cutting edge, highly usable, the highest performing, and visually appealing software technology for its industry motivate you?

 

Talent Orchard has been retained by a Software Solutions and Services firm in Houston to identify a strong Customer Success Representative. Customer Success is the discipline of identifying customer success factors most likely to determine a preferred outcome with regard to the client’s perception of success. This individual is responsible for driving success for customer implementations and beyond and will include many Customer Success activities such as on-boarding, support, project management, and adoption guidance. The CSR is measured on upsells, renewals, and satisfaction surveys.

 

In this role, you could expect to:

  • Grow and maintain positive relationships with EHS Insight customers
  • Serve as go-to customer contact for new product solutions, training requests, solution enhancements as well as support escalation
  • Facilitate customer attendance and participation in training opportunities, early adopter programs, and opportunities to learn about additional offerings
  • Conduct individualized customer assessments to identify suggestions for improvements to be made in the areas of product usage, regulatory compliance, team efficiency, KPI definition and evangelizing
  • Drive Customer attendance to EHS Insight webinars and enlisting customers as guest speakers on webinars
  • Take ownership of customer support issues and concerns, working with appropriate team members for resolution
  • Knowledge-sharing of customer anecdotes, success stories within EHS Insight (sales, marketing, implementation, support, etc.)
  • Customer knowledge-sharing, education, mature use and adoption of software including annual customer planning to ensure renewal business
  • Assist in the development of a customer onboarding program

 

The right person for this opportunity will have a background that includes:

  • Ability to exhibit proficiency with Microsoft Office, CRM (such as Salesforce, HubSpot, or Microsoft CRM), WebEx or GoToMeeting, and surveying methodologies and tools
  • Proven success communicating in a virtual environment with remote customers
  • Customer-centric, customer-focused, motivated by continuous improvement and knowledge-sharing
  • Self-directed professional with excellent written and verbal communication skills
  • 1-3 years of experience in the software industry, EHS or GRC market preferred
  • Environmental, Health, and Safety industry knowledge and experience a plus

 

 

Talent Orchard LLC is an SBA (8A), Economically Disadvantaged Woman-Owned Small Business, and Woman Business Enterprise Certified firm that provides the following services to clients in the commercial and public service sectors:

  •  Human Capital
  •  Professional Services
  •  Accounting/Audit Readiness
  •  Network/Cyber Security & IT Infrastructure
  • Software Development/Engineering

 
Established in 2010, Talent Orchard has an exceptional reputation, providing staffing solutions to time-sensitive, talent scarcity issues to deliver better talent management ROI.  Our specialty lies in the critical area of program talent acquisition and resource management, not in one narrow skillset, but across many areas of technical and functional delivery.


To learn about our other exciting opportunities, please visit our Jobs Page at www.talentorchard.com.

 

@talentorchard #customersuccess @houstonjobs #EHSInsight

 

Option 1: Create a New Profile

Apply with LinkedIn