Careers - Unity Care


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Are you passionate about helping foster children and families?

Join an ethnically and culturally diverse team of multidisciplinary professionals. Unity Care has a wide-range of rewarding positions serving underserved foster youth and families in Santa Clara, San Mateo, and Placer Counties. As a member of the Unity Care team you will receive competitive benefits, training, and professional development opportunities.

An Equal Employment Opportunity and Affirmative Action Employer

Unity Care is an Equal Employment Opportunity and Affirmative Action employer, committed to nondiscrimination on the basis of race, color, religion, national origin, gender, sexual orientation, gender status, marital status, pregnancy, age, disability, or covered veteran’s status, consistent with applicable state and federal laws. Reasonable accommodations will be provided for applicants with disabilities who self-disclose.

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Family Specialist - WRAP

Job Title
Family Specialist - WRAP
Position ID
SAN JOSE,  CA 95112
Other Location


Under the general direction of the Program Manager, the Family Specialist is responsible for providing guidance, services and support at an advanced level to youth and their families/caregivers referred from the Juvenile Probation Department and Department of Family and Children’s Services. The Family Specialist is responsible for helping youth develop skills to be able to reach their goals while providing support and guidance to their families/caregivers on how to best support the youth towards reaching their goals. This position works independently in the family’s home and a variety of community and/or treatment settings. This position works directly with children and adults.



  • None




  1. B.A. in Social Work, Child Development, Child Psychology, Counseling and Guidance, Counseling Psychology, Early Childhood Education, Human Services, Nursing, Social Psychology, Social Welfare, or other social services field and /or minimum of 2-5 years’ experience working with special needs children and their families.
  2. Two years of experience with SED children, adolescents and families.
  3. Advanced expertise in the core functions of the Family Specialist I position and an ability to meet the expectations of the Family Specialist II position.
  4. Availability to participate in 24-hour on-call program.
  5. Excellent oral & written communication skills.



  1. Experience with Wraparound services
  2. Specialized knowledge and/or abilities in positive behavioral management, recreational, art therapy
  3. Experience with substance abuse and/or aggression and anger management


RESPONSIBILITIES INCLUDE (but not limited to):


  1. Engagement Phase Core Skills
  1. Demonstrates cultural humility while seeking to understand, embrace, and support the family’s unique experiences, history, challenges, and success.
  2. Listens without judgment to family story. Demonstrates respect and positive regard for youth and family at all times regardless of family situation or challenges.
  3. Builds trust and rapport with youth and families in order to facilitate positive relationships and insure effective direct support.
  4. Understands core wraparound values.  Demonstrates the values with their words and actions. Educates the youth and family about how wraparound works.
  5. Assists family with developing a unique family vision based on their needs, values, goals, and desired outcome.
  6. Builds and maintains effective and positive relationships with families, co-workers community partners, system workers, and referral sources.
  1. Planning Phase Core Skills
  1. Works within the team process to create, develop, and implement effective strategies that build on strengths and support treatment goals and family vision.
  2. Communicates proactively with youth, family, and treatment team to evaluate progress and adjust goals and treatment plans as needed to insure successful outcomes.
  3. Identifies youth’s strengths and interests and resources positive community activities that fit youth’s and family needs.
  4. Participates with the team in brainstorming for effective interventions and prioritizing family needs.
  5. Collaborates with the family and other team members and shares insights for the development of family safety plans.
  6. Maintain proactive communication with youth and family and insure that their perspective and voice is the focal point of the planning process.
  1. Implementation Phase Core Skills
  1. Maintains service quality and the delivery of Wraparound services in a manner that is highly individualized, family-focused, team driven, strength-based and directed by the needs of the child and family.
  2. Maintains a positive, strength-based frame of reference in interactions with youth and families, and in discussions about youth and families. 
  3. Provides quality, culturally proficient and relevant services to youth and families in all settings. 
  4. Practices advanced stewardship by utilizing non-monetary interventions and community resources to assist families with unmet material needs.
  5. Demonstrates initiative, knowledge, and expertise in locating and accessing community resources to assist families with meeting their own needs.
  6. Attends and participates in Family Support Team meetings as needed.
  7. Locates and coordinates community resources to assist youth and families with achieving and maintaining independence.
  8. Maintains positive, effective relationships with children and families and uses a strength based approach to assist them in meeting their goals.
  9. Provides coaching and psycho-education to caregivers to assist and empower them to reduce unwanted behaviors and increase successes with minimal support.
  10. Facilitates and or co-facilitates healthy group dynamics within various settings including family homes, schools, parks and recreation centers, and treatment facilities; and provides open forum for expression of feelings and ideas when appropriate.
  11. Utilizes strengths of children, families and natural supports to assist in the implementation and achievement of goals and outcomes.
  12. Evaluates the effectiveness and efficiency of behavioral interventions and modifies interventions and resources to align with the family’s culture and the individual needs of the child.
  13. Responds with proactive interventions to families in crisis, both during and after business hours as designated in the family’s safety plan.  Understands and takes advantages of therapeutic opportunities in crisis situations.
  14. Provides ongoing behavioral interventions, skills training and anger management based upon needs of the youth.
  1. Transition Phase Core Skills
  1. Assists family in clarifying goals at the beginning of the Wraparound process in order to better identify when transition time is appropriate.
  2. Locates resources, services and supports in the community for future use (aftercare).
  3. Decreases direct service hours for each family over time as families are transitioned to community-based informal supports that will sustain them after graduation.
  4. Provides coaching and psycho-education to caregivers to assist and empower them to reduce unwanted behaviors and increase successes with minimal support.
  1. Other Duties as assigned, including but not limited to:
  1. Adheres to county and agency standards for Medi-Cal billing and documentation.
  2. Maintains 112 hours per month of direct services to youth and families.
  3. Provides mentorship, training, and support for new Unity Care Family Specialist employees in training as assigned.
  4. Maintains positive and effective relationships with agency service staff and departments and with community agencies as a member of project work teams, CQI teams, etc., as assigned.
  5. Assists in the development and refinement of existing documentation and data collection systems.
  6. Participates in agency audit process to insure accurate documentation.
  7. Promotes cultural awareness and competence within the Program and the agency.
  8. Seeks ongoing development and mastery of a strength-based system philosophy built upon Wraparound values and principles. Understands, demonstrates and promotes Wraparound values and best practices.
  9. Completes Medi-Cal documentation and service rendered documentation within 48 hours of service and bills direct service hours (20 hours per week).
  10. Participates with Family Specialists, Parent Partners and Facilitators in providing 24-hour on call response to families.
  11. Attends proactively participates in weekly team (pod) meetings to promote team engagement and to plan, review, and maintain quality service to families.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.   The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.


  1. Ability to read and interpret documents and procedure manuals.  Ability to write routine reports and correspondence
  2. Ability to speak effectively before groups of students or employees of organization
  3. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. 
  4. Ability to deal with problems involving several concrete variables in standardized situations
  5. Ability to identify negative disruptive behaviors and redirect behavior using mediation techniques
  6. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear; taste or smell. 
  7. The employee must occasionally lift and/or move up to 50 pounds.
  8. The employee may be required to make and/or receive physical contact in the process of delivering First Aid/CPR or Handle with Care, or in training to those methods. 
  9. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  10. Ability to get CPR and First Aid certificate within 30 days of start date, and maintain a current certificate
  11. Must clear a Department of Justice (DOJ) and Federal Bureau of Investigation (FBI) background check including fingerprinting before start date and maintain clearance
  12. Must clear a health screening, including TB before start date and maintain clearance
  13. Must be at least 21 years of age and able to work in a Community Care Licensed Facility
  14. Must be able to drive, have a valid driver’s license, clean driving record and maintain a clean driving record.
  15. Meet and maintain the minimum vehicle liability and property insurance limits (in order to be insured by our insurance carrier for transportation of residents)