Current Openings

Current Openings

City Personnel is an Equal Opportunity Employer (EOE)

Team Lead Customer Service

Job Title
Team Lead Customer Service
Job ID
27086077
Location
Franklin,  MA
Other Location
Description

We are seeking a Manufacturing Customer Service Team Lead at our client located in Franklin, MA. This is a great opportunity to work for a large, nationwide, and global manufacturing organization.

Responsibilities include, but are not limited to:

  • Work with businesses/vendors for required orders
  • Handling and analyzing of reports with Excel
  • Assisting in sales, order fulfillment, or returns when applicable
  • Provide pricing and delivery information
  • Handle complex and escalated customer service issues
  • Answering customer inquiries and taking orders via phone or email
  • Improve processes by establishing efficient practices, embracing technology, and having fresh ideas to bring the team to the next level
  • Assist customers in orders, questions, problems, and returns, invoices, reports, etc.
  • Assist salesmen in processing orders, research products, checking prices, contacting clients, quotes, mailings, proposals, data entry, etc
  • Answering phones, filing, faxing, general office duties

Requirements:

  • Associates degree preferred.
  • ERP experience Oracle Based or AS400 knowledge preferred
  • Knowledge of Microsoft Office Software.
  • 2-4 years previous experience in a customer service role.
  • Must possess a great attitude and be very prompt and professional.

Please send resume to apply.

Required Skills

CSR
AS400
Admin
Shipping
Customer Service Support
Openings
1
Pay Range
$16.00   Hourly to $19.00   Hourly

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