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Professional Services Technician 100% TRAVEL

Job Title
Professional Services Technician 100% TRAVEL
Job ID
27085918
Location
Troy,  MI 48084
Other Location
Description

Overview: The Professional Services position will provide installation and support services customer base across all of our verticals; specifically in the areas of Restaurants, Cafeterias, Grocery Stores, and other foodservice operations.  In this role you will be required to develop an in-depth knowledge of our existing customer base, and hardware products.

Responsibilities:

  • Develop detailed product knowledge of the product suite
  • Diagnose hardware, software, and configuration issues
  • On-site implementation of foodservice technology solutions
  • Maintain and improve documentation related to installation and support procedures
  • Install, configure, and test third party interfaces (POS, Merchant Gateways, etc.)
  • Configure solutions for installation, including item and menu building
  • Provide USB peripheral installation and troubleshooting
  • Provide remote training to customers
  • Interact with customers with a positive and encouraging attitude
  • Provide occasional evening and weekend support
  • Participate in Quality Assurance of new software releases and product offerings
  • Provide occasional on-site support of customer installations
  • Provide technical support to the Sales teams
  • Must be comfortable with assigning IP addresses, network troubleshooting and topology, VLANs, and       subnets. 
  • May also need to terminate Ethernet cables and punch down cables.
  • Must be able to review software logs and find issues and suggest user and administration experience improvements

Education and Experience:

  • Associates Degree in related field or equivalent experience
  • Minimum 3 years IT experience
  • Proficiency in Microsoft Office Suite
  • Experience with USB peripheral installation and troubleshooting
  • Experience with remote access software and support
  • Experience with networking (physical and logical)
  • Experience with software QA
  • Database experience and understanding
  • Knowledge of graphic design and file formats

Skills:

• Strong leadership, organizational and interpersonal skills

• Excellent written and verbal communication skills

• Ability to be resourceful and proactive in dealing with issues

Working Environment:

• Varies between an in office/support center environment and on-site in a restaurant/cafeteria environment.

Travel:

• Travel 75%-100% of each month

 

 

 

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