In this technical incident management function, manage incidents to resolution in a 24/7/365 environment using the standard incident management processes, effectively guide incident triage calls from a technical perspective, share technical details obtained from monitoring tools and dashboards to aid troubleshooting, outline details of resolution activities, recommend and implement improved processes, provide timely status updates to stakeholders, assist with postmortem related activities and support various efforts related to operational improvements. Manage efforts to maintain application in production, including troubleshooting stoppages, repairing bugs, documenting application performance, and coordinating with technology infrastructure management.
KEY JOB FUNCTIONS
SPECIALIZED KNOWLEDGE & SKILLS
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Cloud / Data Center / Telco