Technical Account Manager Encino,  CA Current Open Jobs & Employment Oppportunities | Insperity
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Technical Account Manager

Job Title
Technical Account Manager
Job ID
27076302
Location
Encino,  CA 91436
Other Location
Description

Technical Account Manager

The Technical Account Manager will manage and oversee successful client relationships based on the technical services including the design, development and implementation of projects, management of ongoing issues and tickets, meeting “uptime” and response goals all while ensuring overall client happiness. You will also generate client work to be delivered by staff managing the overall technical architecture and solutions outlined in the service agreement to help clients meet their business objectives. This includes overseeing all tasks, meetings, client communications and team members involved all while meeting the company’s core values.

Responsibilities:

Client Management

  • Serve as the lead relationship management role over a defined sub-set of clients ensuring retention of the clients
  • Generate all technical solution sales and related service work to be performed by service delivery staff
  • Work with technical and consulting resources to ensure tasks are completed consistent with requirements
  • Send project status emails and correspondence with clients and team members
  • Prepare for and lead recurring onsite client status meetings (quarterly and annually – depending on client service level)
  • Ensure quality standards are delivered to their sub-set of clients
  • Create supporting materials (presentations, reports, etc.) for quarterly and annual IT Status Meetings with clients
  • Create and maintain project plans, status reports and checklists, as well as technical and user documentation
  • Drive approval process for quotes presented to clients
  • Provide detailed task assignments and management ensuring all requested deliverables are met
  • Create and monitor project budgets and associated projects in the ConnectWise system ensuring completion on time and within budget
  • Coordinate and ensure technical service delivery to clients

Technical

  • Perform and/or oversee senior technical consulting services including installation, configuration, administration, maintenance and support of client servers, workstations, printers and network components as needed
  • Oversee recurring network management and administration tasks on client networks based on best practices
  • Perform network, desktop, and end-user technical support tasks as needed (“the last line of defense”)
  • Oversee the health and “uptime” of client technology including workstations, servers, routers, switches, firewalls and related infrastructure operating systems and applications (“owns the network”)
  • Provides input to assist Service Delivery with meeting client specific QOS metrics per client SLA
  • Determine and provide the specifications for technical solutions and related implementation services provided to clients via Quotes

Administrative

  • Create and manage all client related documentation and information stored within Connectwise, ITGlue and within their clients’ network folder
  • Create, update and manage client Open Issues within ConnectWise system
  • Enter detailed time entries in Connectwise daily
  • Create KnowledgeBase entries as needed

Technical Requirements:

  • Knowledge and technical skills implementing and supporting the following “Windows stack” technologies: servers, workstations, storage, virtualization (servers and desktops) and related network components
  • Knowledge and ability in implementing and supporting routing, switching, and firewalls for TCP/IP networking (including VLANs and WAN technologies such as MPLS networks and load balancers)
  • Knowledge and experience implementing, administering and supporting the following technologies:

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.