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Career Opportunities

Technical Support Analyst

Job Title
Technical Support Analyst
Job ID
Portland,  OR 97027
Other Location

Conexess Group is aiding a Portland based client in their search for several Technical Support Analysts.  This is a long term opportunity and we have several different roles and shifts available.  

  • Provides guidance, assistance, coordination and follow up on client questions, problems or malfunctions of all systems applications, hardware and software installed or maintained by IT.
  • Interprets, evaluates and resolves if possible, telephone inquiries pertaining to the functional operation of all installed application hardware and software products supported by IT. 
  • Analyzes simple to moderately complex inquiries and determines appropriate technical area or vendor to resolve problems. 
  • Consults with the supervisor and IT professionals when the appropriate course of action is unclear. 
  • Alerts the client community and team members when a major problem is suspected.
  • Follows up on specific inquires or requests to ensure client satisfaction. 
  • Reports problems with procedures and makes suggestions for improvements. 
  • Receives general supervision and is competent to work on own for most help desk activities.

Required Skills

  • At least two, typically four years’ experience in IT
  • Sufficient knowledge of IT operations, responsibilities, work flow processes and procedures to resolve most inquiries independently. 
  • Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other IT staff.
  • Associate degree in Computer Science or a related discipline

Available shifts

  • Mon- Fri 1130am- 8pm PST
  • Mon- Fri 8am- 6pm PST
  • Mon- Fri 10am-8pm PST
  • Tue- Sat 11am-730pm PST
  • Sat- Wed 9am- 730pm PST

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