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Career Opportunities

Help Desk Support Analyst

Job Title
Help Desk Support Analyst
Job ID
Franklin,  TN 37067
Other Location

Tier 1 - Help Desk Support Agent

Ideal candidates will be responsible resolving information technology related issues and troubleshooting technical problems for the organization.

Primary Responsibilities

•Win7/10 troubleshooting, MSIE/Chrome/Firefox/Edge

•Adding network printer... configuring a new network printer

•Troubleshooting hardware (Dell laptops, All In Ones, Dell/Wyse thin clients)

•Office 365 local/web and Outlook client

•Citrix experience is a bonus, not required

•Epic familiarity is a bonus, not required (our team doesn’t support the application; but will assist with printing at times)

Essential Functions

  • Responsible for taking inbound calls and providing support to corporate offices and field employees regarding software/hardware issues, Microsoft applications, etc.; scheduling maintenance
  • Installing and setting up equipment and hardware/software for new and existing employees; 
  • Performing upgrades when necessary
  • Performs other duties as assigned


  • Associates Degree in Computer Science is preferred or related field experience
  • 2-4 years of experience in a technical support services role
  • Must be able to function in a fast paced, multi-tasking environment
  • Experience supporting a multi-site organization a plus
  • Must have positive customer relations/service experience
  • Must be able to demonstrate strong interpersonal and communication skills

Option 1: Create a New Profile

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