Career Evolutions is searching for a Customer Success Manager for a fast-growing Fintech company in Scottsdale, AZ. It’s a full-time, direct-hire opportunity with a first year compensation potential up to $85,000 + Benefits + Stock Options.
If you’re looking to join a fast-growing tech company where your work will have a direct impact on the customer success organization and its B2B and B2C customers and also partners in a Merchant Services industry, then this may be the right opportunity for you.
You are fun, energetic, and eager join our client’s fast-paced Customer Success Team. You are inspired by the feedback from customers every day and find it motivating while leading our client’s passionate Customer Success Team to produce a world class customer experience.
You are responsible for onboarding larger customers to help them set up for success and enabling existing customers to deepen the relationship and increase the value they get from our client’s service. You will enable customers to realize their objectives through the use of the payment platform. You will understand the needs of financial institutions and proactively at times take the lead in the sales process or support the sales team. And serving as a product expert, you will work to coordinate all steps for successful launches of new merchants and products.
You will continue build out best practices for new customer onboarding and customer growth / upsell / renewal to ensure ongoing customer success. Communicate directly with customers to answer questions and address issues through email, live chat, video chat, and other channels. And, educate users on how to use the products based on their specific needs. You will also maximize customer retention metrics and track and identify the probability of customer renewal and expansion for each customer.
Qualifications and Requirements:
Bachelor’s degree preferred
5+ years working in customer-facing roles in a Customer Success environment
2+ years’ experience working in Merchant Services is required
Previous hands-on experience providing technical support
Understand the importance of CRM (Salesforce) and Customer Success Platforms (SharePoint) when improving on existing Customer Success processes
Strong teamwork background, self-motivated, and driven with great time management skills
Quick learner and can work effectively in a startup environment
Customer Success and Service is in your DNA
Strong written and verbal communication skills
Founded in 2008, Career Evolutions is a leading Executive Search Firm based in Scottsdale, Arizona. Career Evolutions provides products and services to identify top talent, develop employees, and maximize human capital to enhance the bottom line. For more info, please visit www.careerevolutions.net, check out our Current Opportunities, and contact us via phone 480.626.5253.