Career Evolutions is searching for a Help Desk Technician (Tier 1) for a fast-growing tech company in the Phoenix-metro area. Full-time, Contract-to-Hire opportunity with compensation up to $18.00 per hour.
If you’re looking to join a fast-growing tech company where your work will have a direct impact on its technical support environment then this may be the right opportunity for you.
You will also review incoming Help Desk tickets to diagnose problems, gather additional information, identify solutions, and assign to other IT resources as applicable. And, troubleshoot problems both in-person and through remote assist software. Administration of Active Directory and Exchange accounts for new, current and exiting employees. Installation and setup of new PCs (using Microsoft Deployment Toolkit) as well as monitors, printers, phones and other hardware. Inventory and asset database management. Basic Nortel/Avaya BCM phone and voicemail administration.
You will provides front-line desktop and systems support to internal users in a Microsoft-based infrastructure including Windows 10 desktops, Windows Server 2016 both physical and Hyper-V virtual servers, SQL, and SharePoint. You will also be responsible for providing entry to intermediate-level user support for Windows 10 PCs, MS Outlook and Microsoft Office, as well as internal web-based business applications.
QUALIFICATIONS & REQUIREMENTS
Associates or Bachelor’s Degree in Computer Science or related field, or Equivalent experience
Previous hands-on experience working in a Help Desk environment
Functional knowledge of Microsoft operating systems and office applications
Basic Nortel/Avaya BCM phone and Voicemail Administration
Knowledge of Virtual Servers (PLUS)
Knowledge of SQL Server (PLUS)
Ability to blend creativity, problem solving, and technical skills to support end-users
Hours are 6 AM to 3 PM, Monday through Friday. After hours or weekend support may be needed from time to time for special projects. No travel is required.
Founded in 2008, Career Evolutions is a leading Executive Search Firm based in Scottsdale, Arizona. Career Evolutions provides products and services to identify top talent, develop employees, and maximize human capital to enhance the bottom line. For more info, please visit www.careerevolutions.net, check out our Current Opportunities, and contact us via phone 480.626.5253.