Current Openings - Career Evolutions

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Help Desk Technician

Job Title
Help Desk Technician
Job ID
27070228
Location
Phoenix,  AZ 85020
Other Location
Description

Career Evolutions is searching for a Help Desk Technician for a fast-growing tech company in the Phoenix-metro area. Full-time, contract-to-hire opportunity with compensation up to $17.00 per hour.

If you’re looking to join a fast-growing tech company where your work will have a direct impact on its technical support environment then this may be the right opportunity for you.

You will provides front-line desktop and systems support to internal users in a Microsoft-based infrastructure that includes Windows 10 desktops, Windows Server 2016 on both physical and Hyper V virtual servers, MS SQL, SharePoint, etc.

You will be responsible for providing entry to intermediate-level user support for Windows 10 PCs, Microsoft Outlook or OWA 2010 and Microsoft Office, as well as internal web-based business applications.

You will also review incoming Help Desk tickets to diagnose problems, gather additional information, identify solutions, and assign to other IT resources as applicable. And, troubleshoot problems both in-person and through remote assist software. Administration of Active Directory and Exchange accounts for new, current and exiting employees. Installation and setup of new PCs (using Microsoft Deployment Toolkit) as well as monitors, printers, phones and other hardware. Inventory and asset database management. Basic Nortel/Avaya BCM phone and voicemail administration.

QUALIFICATIONS & REQUIREMENTS

  • Associates or Bachelor’s Degree in Computer Science, MIS or related field, or an equivalent combination of education, and/or professional experience
  • Previous hands-on experience working in a Help Desk environment
  • Functional knowledge of Microsoft operating systems and office applications
  • Ability to blend creativity, problem solving, and technical skills to support end-users
  • A desire and capability to learn, maintaining a positive and constructive attitude.
  • Highly motivated, self-directed, results driven and the ability to perform job functions in a team environment and in an independent manner
  • Must possess excellent customer service and interpersonal communication skills.
  • Hours are 6 AM to 3 PM, Monday through Friday. After hours or weekend support may be needed from time to time for special projects. No travel is required.

Founded in 2008, Career Evolutions is a leading Executive Search Firm based in Scottsdale, Arizona. Career Evolutions provides products and services to identify top talent, develop employees, and maximize human capital to enhance the bottom line. For more info, please visit www.careerevolutions.net, check out our Current Opportunities, and contact us via phone 480.626.5253.

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