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Front Desk Coordinator / Receptionist*

Job Title
Front Desk Coordinator / Receptionist*
Job ID
Kaiserslautern, Germany, 
Other Location
Kaiserslautern, Germany

MicroTech, a Certified and Verified Service-Disabled Veteran-Owned Small Business (SDVOSB), has had noteworthy success since its inception in 2004.  In August 2017, the company was selected as a provider for GSA’s $50 Billion 15-Year Enterprise Infrastructure Solutions Contract.  MicroTech provides Cloud Computing, Technology Services, Cyber Security Solutions, Products & Managed Service Solutions, Technology/Professional Services, Network Systems Integration, R&D, Telecom Solutions & Integration and Financial Services to the public sector, as well as commercial enterprises -- managing more than a quarter of a million technology users daily. A prime contractor of more than 100 Federal projects and more than 20 Contract Vehicles, MicroTech offers access to 2,500 vendors and a million technology products and services across the Federal Government.


JOB TITLE:               Front Desk Coordinator / Receptionist

REPORTS TO:          Program Manager

LOCATION:               Kaiserslautern, Germany





  • This is a full time position. 


  • Answer telephone calls, greet customers (both visitors and permanent parties), respond to security emails, take messages and route calls to a responsible Security Team Lead.


  • Inventory and ensure all badges are present and/or accounted for at the beginning and end of each tour of duty and maintain a record of all badges issued. Immediately notify the PM/COR and team lead of unaccounted for badges. Possess a general knowledge of Microsoft Office (Word, Excel, PowerPoint, Access, and Outlook) programs and databases in order to perform the varied administration duties required by the Security Division.


  • Process all visiting customers to the DTRC.  Ensure that all visitors entering the DTRC are in possession of a valid DTRA security access badge.


  • Verify the visitor’s identification from a picture ID, validate visitor clearance status and process badges utilizing the automated security database, JPAS, and if applicable, call to the SSO in less than five (5) minutes, except in unusual circumstances.


  • Whenever a security clearance cannot be validated, the visitor shall be added to the system and issued an “Escort Required” badge.


  • Contact visitor’s DTRA sponsor to inform sponsor of the visitor entering DTRA facilities.


  • Brief sponsors of visitors who are issued “Escort Required” badges, on their responsibilities as escorts for un-cleared personnel.


  • Verify that all badges are properly turned in or invalidated when the individual no longer is granted or needs access. All turn-ins must be annotated in the security database(s) or the proper badge log.


  • Maintain accurate forms, databases and logs for all daily visits and badge inventories.


  • Compose, edit and prepare memorandums, reports, forms, and other security-related material as required for final review by Security Team Lead.


  • Be proficient in PowerPoint, Access, and Outlook programs and databases in order to perform the varied administration duties required by the Security Division.


  • Validate all requests are current in JPAS prior to issuing a badge. Issue appropriate badge for the security clearance level.


  • Maintain the confidentiality of all official business conducted while performing duties in support of this contract.


  • Provide weekly reports and metrics to the PM/COR.


  • Will also be required to provide escort duties, as needed.




  • Serve in the capacity of Reception Clerk for visitors to the DTRA/SCC WMD.


  • Validate visitor’s clearance level and issues the appropriate badge for escorted or unescorted entry into the facility.


  • Assist visitors with contacting their Government points of contact.


  • Provide directions to visitors.




  • Be proficient in PowerPoint, Access, and Outlook programs and databases in order to perform the varied administration duties required by the Security Division.


  • Able to communicate clearly orally and in writing.


  • Knowledge of JPAS and ability to use local databases.


  • Three (3) years of experience in a security customer relations position with the Government.


  • Have some basic Security training.


  • Have a valid High School diploma. 


  • Must have an active DOD Secret level clearance. 


  • Ability to speak fluent English is required. 


  • Ability to speak fluent German is desired. 



The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate.


MicroTech is an Equal Opportunity Employer.

EOE/Minorities/Females/Veterans/Disabled are encouraged to apply.

To apply online, please use URL below: