Client Services Manager (SaaS) Burbank,  CA Current Openings - Career Evolutions

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Client Services Manager (SaaS)

Job Title
Client Services Manager (SaaS)
Job ID
27068723
Location
Burbank,  CA 91505
Other Location
Description

Career Evolutions is searching for a Client Services Manager (SaaS) for a fast-growing high-tech company in Burbank, CA. It’s a full-time, direct-hire opportunity with a first year compensation potential up to $75,000

If you’re looking to join a fast-growing international tech company where your work will have a direct impact on the organization and its customers then this may be the right opportunity for you.

As a Client Services Manager you are fun, energetic, and eager join our client’s fast-paced Customer Success Team. You are inspired by the feedback from customers every day and find it motivating while leading our client’s passionate Customer Success Team to produce a world class customer experience.

You are responsible for onboarding larger customers to help them set up for success and enabling existing customers to deepen the relationship and increase the value they get from our client’s service. You will enable customers to realize their objectives through the use of the platform. You will intuitively understand the people needs and proactively help identify ways in which they can interact with our client to increase their productivity and results.

You will develop best practices for new customer onboarding and customer growth / upsell / renewal to ensure ongoing customer success. Communicate directly with customers to answer questions and address issues through email, live chat, video chat, and other channels. And, educate users on how to use our client’s product based on their specific needs. You will also maximize customer retention metrics and track and identify the probability of customer renewal and expansion for each customer.

You will create content and enable customers to drive user engagement via customer education programs including emails, webinars, workshops, videos and written materials / guides to maximize their use. You will report directly to the global Head of Customer Success.

Qualifications & Requirements

  • Associate’s or Bachelor’s degree
  • 1-5 years of working in customer-facing roles in SaaS Customer Success environmentS
  • Customer success and service is in your DNA
  • Excited about the prospect of building a Customer Success process from scratch
  • Strong teamwork background and experience implementing Customer Success best practices and processes
  • Self-motivated and driven with great time management skills
  • Quick learner and can work effectively in a startup environment
  • Strong written and verbal communication skills

 

Founded in 2008, Career Evolutions is a leading Executive Search Firm based in Scottsdale, Arizona. Career Evolutions provides products and services to identify top talent, develop employees, and maximize human capital to enhance the bottom line. For more info, please visit www.careerevolutions.net, check out our Current Opportunities, and contact us via phone 480.626.5253.

 

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