• Contact customers that are delinquent in payment of their bills
• Work with these customers to ensure bills are repaid in a timely basis
• Negotiate new payment terms and other topics to collect the debt
• Track payments to ensure that payments promised are received
• Track progress via collections portal
• Update relationship managers regarding progress
Desired Skills and Experience:
• 5+ years experience
• Conduct customer visits
• Highly focused on customer service and delivering a high quality service
• Good listening skills - sensitive to the customer's concerns and needs while resolving the repayment issue
• Ability to creatively problem-solve and develop out of the box approaches to reach a win-win solution.
• Negotiate effectively to ensure customer's commitments are met
• Excellent teamwork and collaboration skills including strong verbal and written communication skills
• Must be results driven with the proven ability to multi-task in a fast-paced environment