Operations Center Supervisor

Job Title
Operations Center Supervisor
Job ID
27066265
Location
Annapolis Junction,  MD
Other Location
Description

Legato, LLC Senior Recruiter Stan Blackwell (stan.blackwell@legatocorp.com / 410-218-0900) would love to speak with you regarding the following position:  Operations Center Supervisor in Annapolis Junction, MD.

What You Will Do

Supervises the centralized/field operations staff in the activities associated with the identification, prioritization, and resolution of operational problems or hardware installations. Refers problems to Tier 3 staff for resolution as required, tracks and monitors response/resolution time, and verifies user acceptance. Requires strong understanding of technical aspects of desktop, voice and/or data communications, and LAN telecommunications including desktop and switching equipment, vendors, networking, network components, user training, installation, and customer service.

Who You Will Work With

With Hardware Specialists and Technicians.

Who You Are

A Technical Manager that supervise teams and service delivery staff to ensure service levels and objectives are met. Implements operations improvements to meet established objectives across multiple facilities. Facilitates customer relationship and satisfaction while ensuring adherence to company policies and processes. Investigates matters of significance, recommends and implements appropriate course of action. Coordinates and communicates with other managers to leverage resources and discuss solutions to matters of significance. Develops and implements processes for leveraging and using resources to meet customer needs.

Our minimum requirements for this role:

Security Clearance Required: TS/SCI w/ Polygraph

  • Must have seven (7) years of experience that may be a combination of work history and education.
  • The degree must be in Computer Science, Information Assurance, Information Security System Engineering, or related discipline from an accredited college or university.

Available Shifts Are

  • Swing 1: Sun-Thurs, 1400-2230
  • Swing 2: Tues-Sat, 1400-2230
  • Night 1: Sun-Thurs, 2200-0630
  • Night 2: Tues-Sat, 2200-0630

What Your Future Manager Says

"Our team at Legato Corp is a family first company that is growing every day and we look forward to finding that perfect Operations Center Supervisor that will bring us to the cutting edge of technology and keep us moving forward." ~Vice President

About Your New Company

Legato, LLC is a dynamic small business headquartered in Odenton, adjacent to Ft. Meade, MD. Our IT engineers and security experts are among the top of their field and enjoy working at Legato for its attention to its employees, aggressive compensation, and benefits package and upward mobility possibilities.

Legato, LLC is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer and hire without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. U.S. Citizenship is required for most positions

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