Career Evolutions is searching for an Inbound Customer Service Specialist for a fast growing company in Phoenix, AZ. This is an excellent full-time Contract role, with a compensation up to $16 per hour.
If you’re looking to help a fast-growing wellness company where your work will have a direct impact then this may be the right opportunity for you.
The Guest Relations Specialist is responsible for handling and overseeing customer concerns throughout the community. You will interact directly with guests, and provide support to develop and rebuild customer relationships with our brand. You will also help develop Guest Relations’ service programs and outreach strategies, with the goal of increasing customer satisfaction within the community.
Oversee customer inquiries and complaints submitted via phone and email
Maintain a log of any issues and track correspondence history
Find resolutions to problems that often do not have a clear answer
Identify recurring issues in customer concerns and collaborate with the Guest Relations Manager to resolve them
Provide feedback to Regional Developers and Franchisees as needed regarding their customer’s complaints
Collaborate with Guest Relations team to track successful strategies and build best practices
Assist customers, as needed, with purchasing, resending or otherwise managing their gift cards
Complete monthly gift card reports, and manage and record all refund requests and chargeback notifications
Process membership transfers in Millennium Central Office
Identify requests that require more information and communicate needs to any relevant location using the Footprints ticketing system
Associates degree preferred, or equivalent experience
Ability to work independently with little or no supervision
Must be detail oriented with excellent organizational skills
Must have excellent written and verbal communication skills
Experience working within an office environment
Must be able to work 8 am to 5 pm (or 7 am to 4 pm)
Founded in 2008, Career Evolutions is a leading Executive Search Firm based in Scottsdale, Arizona. Career Evolutions provides products and services to identify top talent, develop employees, and maximize human capital to enhance the bottom line. For more info, please visit www.careerevolutions.net, check out our Current Opportunities, and contact us via phone 480.626.5253