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Ledger Balancing & ATM/Debit Card Software Applications Trainer - Contract

Job Title
Ledger Balancing & ATM/Debit Card Software Applications Trainer - Contract
Job ID
27063922
Location
Springfield,  MO 65809
Other Location
Description

Title:  Ledger Balancing & ATM/Debit Card Software Applications Trainer

Our History:
From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200+ individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies, to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record

Who We Are:
Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project based work.

Job Description

The ATM/Debit Application Trainer is responsible for designing and delivering software application and service training to customers and employees.  In this role, you will be responsible for providing ATM/Debit Card software and balancing training to customers and employees who are undergoing a product installation and/or conversion, as well as, those who request continuing education. Training courses and workshops are conducted at a customer's location, via internet/eLearning and/or at our office locations. Possible overnight travel may be required and can include weekend days as well.

MINIMUM QUALIFICATIONS

  • Minimum of 18 months of financial institution experience 
  • Financial institution general ledger balancing experience

PREFERRED QUALIFICATIONS

  • Associate’s or Bachelor’s degree preferred.
  • Experience working in deposit operations banking.
  • Presentation or training experience.
  • Knowledge of ATM/Debit cards.
  • Strong General Ledger balancing skills are preferred.
  • Knowledge of Bank Teller/banking core applications/products.
  • Strong communication, customer interaction, and public speaking skills.
  • Solid knowledge of MS Office, internet based training tools, and a tutorial building software.

ESSENTIAL FUNCTIONS

  • Delivers software and service training courses or workshops. May create, design, and customize training materials and procedures for each customer situation.
  • Balancing the ATM/Debit card G/L accounts during and after a project and training the customer on how to balance the accounts themselves
  • Arranges and prepares selected training materials (binders, handouts, class files, presentation materials, visuals, software CDs, exercises, etc.) for use during live and web-based training sessions.
  • Creates reusable eLearning or internet based training sessions.
  • May arrange the training environment (scheduling of rooms and computers for use, location and length of training, , attendee list, etc.).
  • Tests and maintains software for training purposes.
  • Provides customer follow-up on any questions asked during training that required post-training research. Ensures all questions are answered timely and thoroughly.
  • Makes changes to training materials based on customer feedback and needs assessment. Assesses the quality of training formats and/or procedures.
  • Seeks increased knowledge of features and functions of products and services. Increases knowledge of current training techniques and practices. Keeps current on product changes and upgrades.
  • May troubleshoot and debug issues prior to, during, and after installations.
  • Prioritizes tasks and documents problems.
  • Keeps informed of most recent industry trends.
  • May participate in user conferences.
  • May support or train less experienced peers. 

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