Director of Global Operations

Job Title
Director of Global Operations
Job ID
Chicago,  IL
Other Location

This position entails managing and overseeing implementation of operations for reservations centers in 30 countries; global operational configuration; ensuring proper staffing, overseeing the hiring process, and maintaining employee satisfaction; meeting client KPIs and ensuring client satisfaction; profitability; and service technology.


  • Several years of experience in travel operations
  • Strong managerial experience, analytical skills, project management, and leadership
  • Thorough knowledge of Galileo/Apollo
  • Strong international faring knowledge
  • Strong skills in Microsoft Office - Word, Excel, Powerpoint, Outlook
  • Ability to work nights and weekends
  • Travel internationally as needed

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