Operations Manager

Job Title
Operations Manager
Job ID
Chicago,  IL
Other Location

This position entails managing multiple reservations centers in the US, Canada and Mexico; ensuring proper staffing, overseeing the hiring process, and maintaining employee satisfaction; meeting client KPIs and ensuring client satisfaction; maintaining budgets; and service technology.


  • Several years of experience in travel operations
  • Strong managerial experience, analytical skills, project management, and leadership
  • Thorough knowledge of Galileo/Apollo
  • Strong international faring knowledge
  • Strong skills in Microsoft Office - Word, Excel, Powerpoint, Outlook
  • Ability to work nights and weekends
  • Travel as needed (at least once a month)

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