Customer Success Specialist
- Job Title
- Customer Success Specialist
- Job ID
- The Woodlands, TX 77380
- Other Location
Be a part of a successful, fast-paced advertising company located in The Woodlands, Texas. User Friendly Media offers the highest quality in digital and print media advertising products to thousands of businesses across the United States who need to advertise to take their companies to the next level. Here at User Friendly Media, we pride ourselves on happy customers, dedicated employees and an innovative company vision.
As a Customer Success Specialist, your primary responsibility will be to work daily with the User Friendly Media sales team to on-board new clients as well as provide technical support to existing clients. A desire to work in a fast-paced environment while managing numerous projects at once is essential.
- Provide proactive support and service by setting up accounts using consistent processes
- Deliver a great customer experience while providing technical support
- Work with external customers along with internal sales and operations team
- Coordinate with our operations team to quickly resolve all user issues.
- Familiar with HTML code
- A team player willing to go the extra mile to secure the big wins
- Skilled in over-the-phone communication & patient in troubleshooting issues
- Extremely detail-oriented
- Flexible and a strong multi-tasker
- Overly positive, optimistic and always in a great mood. Your personality is addictive.
What we offer you:
- Competitive Pay
- Dental Coverage, Life, Long term Disability & 401k
- Vacation & Paid time off
- Fun work environment with exciting new product launch
User Friendly Media is an Equal Opportunity Employer.