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Career Opportunities

Post Sales Engineer

Job Title
Post Sales Engineer
Job ID
27061672
Location
Ann Arbor,  MI 48104
Other Location
Description

Our Client is seeking a Post-Sales Engineer to be responsible for implementation, configuration, and other technical-delivery aspects of our software solutions with customers.  You will be a subject-matter-expert who understands our products and features at a very detailed level: understanding how the solutions solve customer pain-points and key feature configurations, obtaining knowledge-transfer from engineering, and serving as expert resource on all existing and new product features.

Job Duties

  • Evolve with customers around solution needs and feature requests to provide feedback to Product Management for future product direction and roadmap
  • Effectively engage with customers and advocate their experience
  • Collaborate with L-4 operations and engineering teams to provide timely answers to product questions and problem fixes
  • Attend customer QBR calls
  • Document customer requirements
  • Help resolve technical and on-going use case challenges
  • Assess changing customer requirements and solution evolution to optimize both customer and company success
  • Assist customers in fully utilizing clients products and features

Qualifications 
Skill set requirements

  • User-level experience with Linux operating systems
  • Knowledge and/or experience with various virtual environments, including VMware ESX, Amazon EC2, or other cloud virtual environments
  • Advanced knowledge of service provider networks, including the BGP routing protocol
  • Strong written communication skills for documenting features in a knowledge base and editing training materials
  • Strong verbal and presentation skills
  • Ability to work independently and meet deadlines once the project goals are discovered and defined

Additional Assets

  • Software engineering background
  • Experience with markup language
  • Network telemetry experience
  • ISP topologies
  • CCNP SP

Perks

  • The excitement of having immediate impact across a global customer base and some of the most important internet companies
  • A group of people that actually enjoys hanging out together! We have frequent company events such as demos, tech talks, outings...oh, and did we mention food?
  • The opportunity to apply state-of-the-art technologies to solve interesting and challenging problems
  • Innovative teammates with diverse interests and hobbies
  • A relaxed, flexible, and fun environment located in the heart of downtown Ann Arbor stocked with plenty of snacks and sunlight

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