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Network Engineer

Job Title
Network Engineer
Job ID
Southfield,  MI 48075
Other Location

Network Engineer

The Network Engineer is responsible for the day-to-day support of the local and wide area networks. The majority of the work assigned to the network engineer is task-related, providing operational support to the organization and its clients, while the remainder of the time serves for working on smaller project tasks and continuous education. The individual must be a proven self-starter with the ability to manage multiple tasks with very little supervision.

This role is expected to be at the Analyst or Associate level, internally.

 Key Responsibilities:

  • Work with the Network Team to support business critical projects and maintain high levels of service, supporting over 30 core sites globally
  • Maintain relationships with the Network Architect, vendors, and consultants to ensure that network standards and deliverables are met
  • Troubleshoot and manage calls/tickets escalated from the HelpDesk and assist with network administration
  • Troubleshoot, analyze and resolve faults in the operational network
  • Monitor systems for network alerts and events so quick response can be provided and issues can be proactively addressed
  • Perform routine hardware refreshes and software upgrades
  • Ensure routine preventative maintenance and license compliance is performed on network assets
  • Participate in the post-implementation support of new network environments (new office location, existing office relocations and/or expansions, refresh of legacy environment, integration of acquisition company network)
  • Evaluate and test software changes and updates supplied by vendors, prior to installation
  • Work with vendors, corporate IT, and other technology groups to resolve network-related issues
  • Conduct routine hardware and software audits of all supported systems to ensure compliance with established standards, policies, procedures, and requirements
  • Maintain proper change management documentation for all hardware and software modifications
  • Report progress to supervisor, including the preparation of weekly status reports
  • Participate in weekly on-call rotation
  • Participate in monthly maintenance windows
  • Perform additional tasks as assigned


  • CCNA (preferred)
  • Minimum 3-5 years of experience
  • Bachelor’s Degree in Information Technology, Computer Science, Engineering or related field (preferred) or the equivalent in training and experience.
  • Working knowledge of layer 2 concepts such as VLANs, trunking, spanning-tree, first hop redundancy protocols (HSRP, VRRP, GLBP), and port-channels is required
  • Working knowledge of layer 3 concepts such as subnetting and IP addressing, routing protocols (BGP, OSPF, EIGRP), VRFs, and policy-based routing is required
  • Working knowledge of Cisco  routers – ISR G2, ISR 4K, and ASR series routers
  • Working knowledge of Cisco Catalyst switches - 3850, 4500, 6500
  • Working knowledge of Cisco Nexus switches - 2K, 5K, 7K, 9K
  • Working knowledge implementing and supporting DNS, DHCP, SNMP, TACACS/RADIUS, SYSLOG
  • Working knowledge of Cisco Meraki Wireless Solutions – Dashboard and MR Series access points
  • Experience with Cisco DMVPN is a plus
  • Experience with Load Balancer technologies (F5 preferred) is a plus
  • Experience with WAN Acceleration technologies is a plus
  • Experience with network monitoring and troubleshooting solutions - SolarWinds, Cisco Prime Infrastructure, and Wireshark is a plus
  • Project management experience is a plus
  • Capacity to successfully manage and prioritize simultaneous requests from start to finish
  • Excellent verbal and written communication skills
  • Ability to work under pressure and deliver results
  • Strong customer service skills and ability to interact with clients, staff, and management teams 
  • Ability to work full time in a fast-paced office environment; physically able to sit/stand at a computer and work in front of a computer screen for significant portions of the work day
  • Some travel required

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