Current Openings - Career Evolutions

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Phone Systems Engineer

Job Title
Phone Systems Engineer
Job ID
Tempe,  AZ 85284
Other Location

Career Evolutions is searching for a Phone Systems Engineer for a fast-growing profitable high-tech company in Tempe, AZ. Full-time, direct-hire opportunity with compensation up to $115K.

If you’re looking to join a fast-growing high-tech company where your work will have a direct impact on the organization and its suppliers, partners, and customers then this may be the right opportunity for you.

As the Phone Systems Engineer you will bring working knowledge in the various disciplines utilized within and connecting to the telephony system. You will test, troubleshoot and implement complex system technologies, operating systems components, software tools, and utilities with full competency. Also, you will integrate new technology and maintain existing infrastructure required to support the organization, and using strong problem-solving, analytical and communications skills. You are responsible for providing technical support for the call center environment, managing voice and data communication lines, as well as carriers of such technologies. You are a team player who can be involved in project implementation, operation, and optimization of technologies.

Requirements & Qualifications:

  • Bachelor’s degree in Information Systems, or equivalent training and experience is preferred
  • Must have 5 – 8 years relevant phone systems and/or IT experience in operations of similar scope and complexity
  • Experience as a Systems Administrator or Telecom Engineer in a Call Center environment
  • Experience supporting a PBX, ACD systems and working with an IVR, including Interactive Intelligence (ININ)
  • Experience with the configuration and administration of common TDM and VOIP telephone call manager systems
  • 3+ years of advanced knowledge and hands-on experience with Interactive Intelligence call center platform. Interactive Intelligence certification a plus
  • Experience with CIC Handlers, Dialer, Optimizer, Reports, Media Servers
  • Understanding of telephony and network protocols – SIP, T1, PRI, RTP, RTCP, DNS, DHCP
  • Hands on experience with voice applications – ACD, CTI, IVR, Messaging, Speech Recognition, Dialing, Voicemail, Recording and Monitoring
  • Experience being the ININ support expert and taking the technical lead for escalated ININ product
  • Strong customer orientation  and outstanding troubleshooting and problem-solving abilities
  • Excellent written and verbal communications skills

Founded in 2008, Career Evolutions is a leading Executive Search Firm based in Scottsdale, Arizona. Career Evolutions provides products and services to identify top talent, develop employees, and maximize human capital to enhance the bottom line. For more info, please visit, check out our Current Opportunities, and contact us via phone 480.626.5253

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