Career Evolutions is searching for an EnterpriseTechnical Account Manager for a fast growing global hi-tech company. Full-time, direct-hire, remote opportunity with compensation up to $130K.
You can work remotely from Arizona, California, Oregon, and Washington. If you’re looking to join a fast-growing high-tech company where your work on the next generation of solutions with a direct impact on the organization and its customers then this may be the right opportunity for you.
As a Technical Account Manager, you are the key to servicing by serving as an escalation point for Enterprise class customers and partners within Support & Technical Services. You engage in challenging problems to solve, picking each other’s brains and bouncing ideas for helping customers to make the most of their systems. You assume direct responsibility and drive exceptional support provided to customer base, with specific focus on assigned accounts. You will gain understanding of partner's technical infrastructure and environment, hardware, and products and investigate issues and involving others across the organization as necessary. You will manage support escalations and issue prioritization, acting internally as a customer advocate. On a rotation basis, you will be available for on-call support out of office hours.
Minimum 5 years experience supporting Linux systems
Extensive experience with OpenStack, virtualization and other Cloud technologies
Advanced troubleshooting up to application layer, including core dump analysis and kernel dump analysis desirable
Demonstrated expertise in one or more of the following:
Advanced storage, i.e. RAID, LVM, SAN, file system tuning
Advanced networking, i.e. bonding, firewalling, bridging, switching, network file system tuning
Clustering, cloud computing, i.e. provisioning, monitoring, orchestration
Linux integration with other environments, i.e. authentication/directory services, network file systems
Container technologies, i.e. Docker, Kubernetes, Rancher
Development and troubleshooting experience in programming languages, i.e. Bash, C, Python, GO
Experience managing customer relationships through consulting engagements, account management, or direct support
Experience with Ubuntu or Debian. Must be able to understand Ubuntu OS bugs and advise on next steps, acting as a generalist when necessary
Debian packaging experience and knowledge of Ubuntu development processes
Experience with MAAS and Juju and familiarity with Open Source process and community practices required as well as familiarity with Open Source business model desirable
Ability to travel internationally up to 25%
Capable of mounting a server in top of a datacenter racks
Excellent written and verbal communication skills
Founded in 2008, Career Evolutions is a leading Executive Search Firm based in Scottsdale, Arizona. Career Evolutions provides products and services to identify top talent, develop employees, and maximize human capital to enhance the bottom line. For more info, please visit www.careerevolutions.net, check out our Current Opportunities, and contact us via phone 480.626.5253