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Career Opportunities

Sr. Patient Outreach Specialist

Job Title
Sr. Patient Outreach Specialist
Job ID
Lansing,  MI 48906
Other Location

Title: Sr. Patient Outreach Specialist                                                                                            

Terms: 3 month contract to hire

Pay: $14.83/hr

Location: Lansing, MI

Conexess Group is a staffing company that specializes in finding the right talent for our clients and connecting people with new opportunities.  


Summary of Position:

Our client is looking for a Sr. Patient Outreach Specialist. The Sr. Patient Outreach Specialist will make and receive phone calls with the intent of promoting company services. They provide a high level of customer service and support to Medicaid health plan members. They rely on experience, training, and analytical skills to determine eligibility for government programs. Sr. Outreach Specialists handle confidential protected health information in their daily work.


Perks of the Company:

  • AMAZING benefits and PTO 
  • Opportunity to work for a company that believes in growing its current employees and promoting from within
  • Opportunity to work for a company that nurtures and values its employees


Duties and Responsibilities:
Eligibility Screening

  • Makes outbound and receives inbound calls with the intent of promoting or selling company services
  • Interviews patients/members via phone to gather personal/sensitive information in order to determine eligibility for various government programs
  • Uses system to ensure appropriate questions are asked
  • Interpret and explains information such as eligibility requirements and application details
  • Uses probing questions to clarify eligibility data with patient or member
  • Compile, record, and evaluate personal and financial data in order to verify completeness and accuracy
  • Utilizes the computer system to accurately complete the screening for eligibility and disposition the account as required
  • Uses appropriate resources to support decision making
  • Completes brief case summary
  • Completes online application
  • Initiate procedures to refer patient/member to other agencies for assistance as appropriate
  • Monitors actions to ensure goals are met


  • Dispositions accounts in a timely manner
  • Types and transmits correspondence as necessary
  • Prepares for and participates in all appropriate meetings
  • Performs miscellaneous administrative tasks as required


  • Able to navigate Windows-based screening system effectively
  • Understand customer service processing requirements
  • Place and receive calls via computer interface
  • Track/monitor/retrieve information on calls
  • Understands the management of call queues and has some experience in it
  • Basic Mathematics
  • In-depth knowledge of government programs and the eligibility requirements
  • Familiar with commonly used concepts, practices and procedures
  • Writing skills


  • Previous call center experience REQUIRED
  • Excellent phone skills
  • Solid PC/internet experience
  • Excellent logical reasoning skills
  • Excellent interpersonal skills
  • Excellent Problem solving skills
  • Excellent Analytical skills
  • Active Listening
  • Strong data entry skills
  • Excellent customer service skills
  • Ability to manage difficult people
  • Ability to manage objections
  • Assertiveness
  • Excellent critical thinking skills
  • Ability to Multi-task

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