Current Openings - Career Evolutions

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Sr. IT Support Technician

Job Title
Sr. IT Support Technician
Job ID
27053170
Location
Phoenix,  AZ 85018
Other Location
Description

Career Evolutions is searching for a Sr. IT Support Technician  for a fast-growing technology company based in Phoenix, AZ. It's a contract opportunity with compensation up to $30 per hour.  

If you are looking for an environment full of opportunities to work on various technologies and potential for growth, this is the right opportunity for you.

You provide support for basic incident resolution and requests reported to the company service desk. Responsibilities include initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components, collecting information through a customer conversation, accessing support tools, and additional support staff
 
Responsibilities:

  • Interacts with vendors’ and partners’ technical support teams
  • Deliver prompt & professional technical & application support to about 100 users
  • Addresses and resolves basic incidents and requests; logs all incidents and requests; engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility
  • Uses appropriate logging categories for incidents and requests.
  • Creates a positive customer support experience with a consummately professional attitude
  • Establish the end-to-end customer experience and provides a single point-of-contact for the customer
  • Evaluate and resolves incidents and requests regarding use of application software or hardware.
  • Log and track incidents and requests from identification through resolution.
  • Upholds and protects confidentiality with regard to all aspects of customer care and employee information
  • Works with other members of the service desk department on projects and initiatives as needed
  • Researches and identifies bugs within the software and reports to the development teams
  • White glove support as requested

 

Qualifications & Requirements:

  • Bachelor's Degree in Information Technology, or other equivalent education
  • 3+ years experience in a helpdesk / desktop support role
  • Excellent commitment to Customer Service and previous Executive Team Support preferred
  • Strong technical hands on experience on Windows Operating Systems (Windows 7/8.1/10) desktops and laptops. MCDST or MCSE
  • Strong hands on Apple / Mac / iPhone / iPad experience required
  • Strong hands on Linux experience preferred
  • Familiar with OSI concept and willingness to be involved hands on
  • Excellent customer service through both written and verbal skills
  • Establish strong analytical and problem-solving skills
  • Capable of working a flexible shift and be available for weekends and overtime if needed

 

Founded in 2008, Career Evolutions is a leading Executive Search based in Scottsdale, Arizona. Career Evolutions provides products and services to identify top talent, develop employees, and maximize human capital to enhance the bottom line. For more info, please visit www.careerevolutions.net, check out our Current Opportunities, and contact us via phone 480.626.5253.

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