Systems Engineer Manager
- Job Title
- Systems Engineer Manager
- Job ID
- 27048944
- Location
- Detroit, MI
- Other Location
- Description
-
Our History: From our start in 2009, Conexess has established itself in 3 markets, employing nearly 150+ individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies, to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record.
Who We Are: Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project based work.
Systems Engineering Manager
Position Overview:
We’re seeking a Systems Engineering Manager to provide leadership, coordination and oversight for continuous improvement initiatives in our client’s IT Service Management function, using ServiceNow.
Job Description/Responsibilities:- Work with the Director, Solution Architecture, and stakeholders to produce ServiceNow enhancement releases
- Understand customer objectives, develop alternatives, and design solutions
- Contribute to determination of the delivery approach in collaboration with customers to achieve objectives
- Maintain expectations of all stakeholders throughout the solution lifecycle, through effective communication and demonstrations as solutions progress
- Coordinate the efforts of multiple developers and customers to manage the full solution lifecycle
- Ensure quality practices are maintained by the team and contribute to development and evolution of the knowledge base
Qualifications:
- 5-10 years as an IT professional in an enterprise with multiple customer business units, and increasing levels of responsibility in a variety of roles
- Proven track record of customer satisfaction and delivery success
- Well-versed in driving continuous improvement for ITIL-based Service Management/Operations Management organizations
- Comprehensive practical experience in ServiceNow configuration, enhancement, and application development
- Extensive skills in data acquisition and integration, including SOAP and REST
- Proficient in JavaScript, HTML, CSS and passionate about creating an outstanding user experience
- Successfully implemented domain separation and complex security models
- Strong data analytics abilities to support performance measurement and decision making
- Past management responsibility to deliver enhancements for enterprise COTS/Saas platform(s)
- Early roles should include systems engineer and/or developer for enterprise application(s)