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Systems Engineer Manager

Job Title
Systems Engineer Manager
Job ID
27048944
Location
Detroit,  MI
Other Location
Description

Our History: From our start in 2009, Conexess has established itself in 3 markets, employing nearly 150+ individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies, to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record.

Who We Are: Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project based work.

Systems Engineering Manager

Position Overview:         
We’re seeking a Systems Engineering Manager to provide leadership, coordination and oversight for continuous improvement initiatives in our client’s IT Service Management function, using ServiceNow. 

Job Description/Responsibilities: 

  • Work with the Director, Solution Architecture, and stakeholders to produce ServiceNow enhancement releases 
  • Understand customer objectives, develop alternatives, and design solutions 
  • Contribute to determination of the delivery approach in collaboration with customers to achieve objectives 
  • Maintain expectations of all stakeholders throughout the solution lifecycle, through effective communication and demonstrations as solutions progress 
  • Coordinate the efforts of multiple developers and customers to manage the full solution lifecycle 
  • Ensure quality practices are maintained by the team and contribute to development and evolution of the knowledge base 

Qualifications: 

  • 5-10 years as an IT professional in an enterprise with multiple customer business units, and increasing levels of responsibility in a variety of roles 
  • Proven track record of customer satisfaction and delivery success 
  • Well-versed in driving continuous improvement for ITIL-based Service Management/Operations Management organizations 
  • Comprehensive practical experience in ServiceNow configuration, enhancement, and application development 
  • Extensive skills in data acquisition and integration, including SOAP and REST 
  • Proficient in JavaScript, HTML, CSS and passionate about creating an outstanding user experience 
  • Successfully implemented domain separation and complex security models 
  • Strong data analytics abilities to support performance measurement and decision making 
  • Past management responsibility to deliver enhancements for enterprise COTS/Saas platform(s) 
  • Early roles should include systems engineer and/or developer for enterprise application(s)

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