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Technical Delivery Manager

Job Title
Technical Delivery Manager
Job ID
27048942
Location
Detroit,  MI
Other Location
Description

Our History: From our start in 2009, Conexess has established itself in 3 markets, employing nearly 150+ individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies, to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record.

Who We Are: Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project based work.

Technical Delivery Manager

Position Overview: 
We’re seeking a Technical Delivery Manager to provide leadership, coordination and oversight for continuous improvement initiatives in our client’s IT Service Management function, using ServiceNow. 

Job Description/Responsibilities: 

  • Work with the Director, Solution Architecture, and stakeholders to deliver ServiceNow enhancement releases 
  • Understand customer objectives, develop alternatives, and design solutions 
    Facilitate the determination of the delivery approach in collaboration with customers to achieve objectives 
  • Maintain expectations of all stakeholders throughout the release lifecycle, through effective communication and demonstrations as solutions progress 
  • Coordinate the efforts of multiple developers and customers to manage the full release lifecycle 
    Ensure quality practices are maintained by the team and contribute to development and evolution of the knowledge base 

Qualifications: 

  • 5-10 years as an IT professional in an enterprise with multiple customer business units, and increasing levels of responsibility in a variety of roles 
  • Proven track record of customer satisfaction and delivery success 
  • Well-versed in driving continuous improvement for ITIL-based Service Management/Operations Management organizations 
  • Comprehensive practical experience in ServiceNow configuration, enhancement, and application development 
  • Extensive skills in data acquisition and integration, including SOAP and REST 
  • Proficient in JavaScript, HTML, CSS and passionate about creating an outstanding user experience 
  • Successfully implemented domain separation and complex security models 
  • Strong data analytics abilities to support performance measurement and decision making 
  • Past management responsibility to operate and sustain an enterprise Service Management platform 
  • Early roles should include Level 1/Level 2/operational support for enterprise application(s)

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