Careers - Trilogy Spa Holdings

Careers

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At Trilogy Spa Holdings, we hire individuals who exude an entrepreneurial spirit and want to apply their craft. We strive to create a culture of inclusion, opportunity and acceptance that is reflective of the diversity in our marketplace and communities. Both our property operations teams and corporate staff are the best of the best within the hospitality industry, and receive competitive salaries, extensive benefits and excellent opportunities for promotion. Our commitment is to help you fulfill your dreams and reach your goals.

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For any inquiries regarding career information with Trilogy Spa Holdings, please contact the Talent & Culture Team: Meredith Friedman at mfriedman@trilogyspaholdings.com or Andrea Zemel at azemel@trilogyspaholdings.com.



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Spa Director

Job Title
Spa Director
Job ID
27039394
Location
Brooklyn,  NY 11201
Other Location
Description

We are looking to hire a Spa Director (SD) to help oversee operations at our brand new spa opening Fall 2017 at 1 Hotel Brooklyn Bridge.  Named “NYC’s Coolest New Hotel” and part of Conde Nast Traveller 2017 Hot List, the 1 Hotel Brooklyn Bridge is a stunning luxury lifestyle hotel.

The ideal candidate will be driven, entrepreneurial in spirit and highly familiar with the NYC spa market.  Experience opening new spa locations is preferred by not required.

We are looking for career-minded applicants who are passionate about guest service.  Trilogy Spa Holdings is a professional spa management company dedicated to creating and operating the most innovative, service-centric and performance optimized branded spas in the hospitality industry.  Trilogy creates environments where real spa entrepreneurs want to apply their craft. Our commitment is to help you fulfill your dreams and reach your goals.

The ideal candidate desires to be a Partner at Trilogy, not merely an employee. We are seeking someone who wants to make a difference in the lives of our Guests, Hotel Partners and Owners. If you are driven to succeed and proud to serve others, we want you as part of our team!

The Spa Director (SD) is responsible for overseeing all aspects of a luxury Hotel spa ranging service level performance, service programs, and day-to-day operations. The SD will be directly responsible for maintaining customer satisfaction and spa operations at an optimal level in a four & five star environment.

Responsibilities:

Spa Operations/Inventory Management

  • Overall responsibility for driving revenues and managing the bottom line
  • Establish spa staffing levels
  • Identifies, recruits and hires all spa personnel.
  • Oversees all spa and supervisors.
  • Ability to work with Hotel Management to build a strong relationship and a seamless guest service experience.
  • Attends weekly Hotel management meetings.
  • Develop and implement spa related marketing strategies, collateral and promotional activities in conjunction with the Hotel marketing team.
  • Responsible for giving Marketing what they need for promotions
  • Operational sign-off on all marketing collateral
  • Drive spa group sales by working with the Hotel sales team and local area event planners.
  • Maintain inventory levels by ensuring proper stock levels on retail and professional on hand and in rooms.
  • Approves ordering of professional products on a monthly basis.
  • Approves Spa and Retail ordering on a monthly basis.
  • Conducts daily treatment room checklist inspection noting inconsistencies and accuracies working alongside the Spa Manager.
  • Cleanliness and maintenance must be held at the highest standards.
  • Ensure that all spa equipment operates at optimum performance.
  • Initiate and control product inventory and cycle counts.

Staffing/Training:

  • Adhere to and promote the corporate culture.
  • Assist in creating treatment protocols, training manuals and training schedule alongside team leaders of each department.
  • Hire and train all technical staff on Corporate/Brand/Resort standards.
  • Assist the Spa Manager in training new staff on Corporate standards, software procedures, and customer service problem resolution techniques.
  • Prepares payroll and transmits to accounting.
  • Manage personnel under own supervision including hiring, guiding, directing, developing, training, counseling, disciplining and evaluating.
  • Completes all management and service provider performance reviews on a yearly basis.
  • Provide leadership to the all team leaders in each department.
  • Provides regular communication of company information, functions, benefits, events, etc. with spa staff on regular basis.
  • Conducts consistently (on monthly basis) mandatory staff meetings.          

Analyze/Reporting:

  • Directly responsible for Spa P&L, budget, and forecast.
  • Ensuring payroll percentages remain within required levels.
  • Enter customer problems/issues in the access database.
  • Prepare monthly return to vendor report.
  • On a daily basis prepare check-out/closing report.
  • Monitors staff to ensure quality, standards, and efficient, friendly service.

Customer Resolution:

  • Ensure that established service levels are consistently achieved in compliance with Resort standards and 4 star criteria. Guest service is expected to exceed and outperform all comp spas in the area.
  • Effectively deals with customers’ issues and complaints.
  • Monitor and document all customer complaints/issues by completing customer complaint form.

SKILLS AND EDUCATION REQUIREMENTS

  • Must have minimum of 5-7 years of experience as a Spa Manager/Supervisor.
  • Highly proficient at creation and management of P&L, forecasting, and budget.
  • Must be a quick learner; accuracy and attention to detail are critical.
  • Must have excellent communication skills, both written and verbal
  • Must be organized, timely and detailed oriented.
  • Must be proficient with Microsoft Word, Excel and Outlook.
  • Must be reliable and have outstanding customer service skills.
  • Must be able to meet deadlines and prioritize tasks.
  • Must have outstanding leadership skills.
  • Must be able to work a flexible schedule (nights, weekends, and holidays).

Salary & Benefits: base + bonus, medical/dental/vision, 401K, paid time off