Careers - Trilogy Spa Holdings


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At Trilogy Spa Holdings, we hire individuals who exude an entrepreneurial spirit and want to apply their craft. We strive to create a culture of inclusion, opportunity and acceptance that is reflective of the diversity in our marketplace and communities. Both our property operations teams and corporate staff are the best of the best within the hospitality industry, and receive competitive salaries, extensive benefits and excellent opportunities for promotion. Our commitment is to help you fulfill your dreams and reach your goals.

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For any inquiries regarding career information with Trilogy Spa Holdings, please contact the Talent & Culture Team: Meredith Friedman at or Andrea Zemel at

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Guest Service Agent

Job Title
Guest Service Agent
Job ID
Williamsburg,  VA 23185
Other Location

Responsible for providing guests with comprehensive and professional guidance regarding spa procedures and services.  Must have excellent communication skills, problem-solving skills and maintain a high level of customer service standards.  Must have the ability to communicate with others while maintaining the highest level of professionalism at all times. Scheduling dependability and flexibility is a must.


  • Understand and abide by TRILOGY and spa policy and procedures.

  • Greets patrons immediately with a friendly and sincere welcome.

  • Listens and addresses guests requests, and responds with appropriate action and provides accurate information.

  • Communicates guest complaints to Spa Management.

  • Daily set up of food and beverage items and equipment and replenishing and maintaining Spa pantry and buffet.

  • Inventory and stock all guest supplies and linens.

  • Responsible for all aspects of cleaning the spa facility through out the day including but not limited to:

    • Thoroughly clean sinks, toilets, urinals, mirrors, glass, countertops, walls, vents, window sills, equipment and floors throughout the fitness center

    • Pick-up and return loose equipment to designated area throughout the day.

    • Mop, scrub, wax, shampoo and spot clean carpeting and floors

    • Empty trashcans and dispose bulk garbage in designated bins throughout the day.

    • Clean and maintain all fixtures, woodwork, walls, and windows

    • Vacuum daily and as needed throughout the day, moving furniture and equipment as needed to insure thoroughness.

    • Dispose of all soiled laundry in designated bins throughout the day.

  • Ensure all fixtures and equipment is in excellent working order and report any deficiencies.

  • Attend all mandatory meetings, as directed by Spa Manager.

  • Provide customer service to guests, including information about hotel services, activities, and directing guests to other areas of the hotel.


  • Must be polished, professional, and have a strong command of both written and verbal English.

  • Must have a High School Diploma or the equivalent and at least of 1-3 years experience in customer service, spa, hotel, restaurant and/or housekeeping. 

  • Candidates must also be authorized to work in the US.

  • Must be able to work a flexible schedule (nights, weekends, and holidays) and must also be available on an "on-call" basis (if needed).


Staff communication is essential.  You will be responsible for checking the bulletin boards and mail boxes in the staff room for spa related communications.  Spa employees will be expected to attend all departmental and property training as well as any staff meetings.  All meetings and/or trainings will be posted at least one week in advance and will be considered mandatory.


This is a fast paced position with an array of responsibilities and requires a positive attitude, as you will be in consistent interaction with both spa guests and spa employees.


  • Must have a friendly, congenial personality and exert good judgment

  • Must have a cooperative and positive demeanor

  • Must be able to interact professionally and with sensitivity to the needs of the guest and co-workers.

  • Must be dependable and able to schedule changes, including cancellations and additions.

  • Personal grooming and hygiene is a must