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Patient Service Representative (contract to hire)

Job Title
Patient Service Representative (contract to hire)
Job ID
Dayton,  OH 45459
Other Location

Title:  Patient Service Representative

Terms:  3 month contract to hire

Location: Dayton, OH (45459)

Hours: 8am - 5pm M-F

Pay Rate: $14.83/hr - $16/hr

Conexess Group is a staffing company that specializes in finding the right talent for our clients and connecting people with new opportunities.  



Our client is looking for a caring, compassionate and personable person to fill the position of Patient Service Representative. The Patient Service Representative will work with company staff, hospital patients and other team members to initiate client reimbursement through effective phone or face to face screening. Previous experience working in a hospital or medical facility required.



Organizes work for internal processing

  • Obtains referrals from all appropriate sources
  • Reviews referrals daily for appropriateness for potential interview and eligibility
  • Documents notes


Interviews patients; conducts analysis of potential reimbursement

  • Introduces company services, sets expectations for process and communication to ensure patient understanding
  • Interviews in-house patients and determines eligibility
  • Begins the application process when possible
  • Calls discharged patients to determine eligibility
  • Contacts physicians, as needed, to determine eligibility
  • Overcomes patient objections to appropriately complete the application
  • Obtains all needed forms from patients interviewed
  • Identifies patient needs and directs them to appropriate agencies for assistance
  • Mails forms to patients interviewed post-discharge
  • Leverages technology and account processing workflows; maintains data integrity with accurate and concise documentation
  • Submits paperwork and applications as needed to entities and agencies


Serves as intermediary for client, account reps and managers

  • Interacts with team members and staff in a productive, cooperative manner
  • Answers questions and addresses concerns raised by clients and team members



  • Previous experience working in a hospital or medical facility required
  • Demonstrated knowledge of health insurance programs preferred
  • Excellent time and task management skills required
  • Excellent communication skills required
  • Must be legally authorized to work in the US without employer sponsorship

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