Retail Operations Analyst The Woodlands,  TX MP2 Careers | Electric Utility Company
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Retail Operations Analyst

Job Title
Retail Operations Analyst
Position ID
27037908
Location
The Woodlands,  TX 77380
Other Location
Description

Position Specific Description

 

The Retail Operations Analyst is responsible for all aspects of customer service, including but not limited to, efficient telephone and email communications across all customer segments regarding account questions and concerns as well as accurate and timely processing of enrollment and billing transactions.

 

Job Duties & Responsibilities

Responsible for efficient and quality customer service to all customer segments via telephone and email communications

Responsible for processing of enrollment and billing related transactions, billing, and transaction exceptions to ensure timely and accurate production of customer enrollment and invoices for all customer segments

Responsible for accepting and posting payments

Responsible for analyzing and taking action on applicable reporting and any issues identified during day to day responsibilities

Responsible for Market Relations communication and resolution

Responsible for backing up other analysts on the team as well as their responsibilities when necessary

Responsible for analyzing and troubleshooting customer questions and concerns including working with other departments to ensure the best customer service interaction possible

 

Essential Skills and Experience

Strong interpersonal, analytical and time management skills

Ability to multi-task, problem solve and articulate thoughts and concepts well

Experience in MS Office Suites and MS Excel

 

Preferred Skills

Experience in Energy specific industry

Knowledge of ERCOT, PJM, MISO, NYISO, NEISO, PUC and/or TDSP/TDU standards

 

Qualifications and Education Requirements

High School Diploma or Equivalent Degree Required

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability.

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