The Retail Operations Analyst is responsible for all aspects of customer service, including but not limited to, efficient telephone and email communications across all customer segments regarding account questions and concerns as well as accurate and timely processing of enrollment and billing transactions.
Responsible for processing of enrollment and billing related transactions, billing, and transaction exceptions to ensure timely and accurate production of customer enrollment and invoices for all customer segments
Strong interpersonal, analytical and time management skills
Ability to multi-task, problem solve and articulate thoughts and concepts well
Experience in Energy specific industry
Knowledge of ERCOT, PJM, MISO, NYISO, NEISO, PUC and/or TDSP/TDU standards
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability.
MP2 stands firmly upon the reputations of our individual team members, not just for knowing the energy markets, but also for doing the right things and standing by our word.THE MP2 TEAM
Our crew consists of genuine, smart people who fully understand the power markets and know how to make our clients happy, because at the end of the day, great service is as simple as effort.OUR PHILOSOPHY
Have a question that needs an answer? Want to learn more about how MP2 Energy can save you or your business money on energy costs? Contact us today and talk to a real human!GET IN TOUCH