Retail Operations Analyst The Woodlands,  TX MP2 Careers | Electric Utility Company
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Retail Operations Analyst

Job Title
Retail Operations Analyst
Position ID
The Woodlands,  TX 77380
Other Location

Position Specific Description

The Retail Operations Analyst is responsible for all aspects of customer service, including but not limited to, efficient telephone and email communications across all customer segments regarding account questions and concerns as well as accurate and timely processing of enrollment and billing transactions.


Job Duties & Responsibilities

Responsible for efficient and quality customer service to all customer segments via telephone and email communications

Responsible for processing of enrollment and billing related transactions, billing, and transaction exceptions to ensure timely and accurate production of customer enrollment and invoices for all customer segments

Responsible for accepting and posting payments

Responsible for analyzing and taking action on applicable reporting and any issues identified during day to day responsibilities

Responsible for Market Relations communication and resolution

Responsible for backing up other analysts on the team as well as their responsibilities when necessary

Responsible for analyzing and troubleshooting customer questions and concerns including working with other departments to ensure the best customer service interaction possible


Essential Skills and Experience

Strong interpersonal, analytical and time management skills

Ability to multi-task, problem solve and articulate thoughts and concepts well

Experience in MS Office Suites and MS Excel


Preferred Skills

Experience in Energy specific industry

Knowledge of ERCOT, PJM, MISO, NYISO, NEISO, PUC and/or TDSP/TDU standards


Qualifications and Education Requirements

High School Diploma or Equivalent Degree Required

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability.

Learn more about MP2

Meet the MP2 Team

MP2 stands firmly upon the reputations of our individual team members, not just for knowing the energy markets, but also for doing the right things and standing by our word.

Our Client Philosophy

Our crew consists of genuine, smart people who fully understand the power markets and know how to make our clients happy, because at the end of the day, great service is as simple as effort.

Contact MP2 Energy

Have a question that needs an answer? Want to learn more about how MP2 Energy can save you or your business money on energy costs? Contact us today and talk to a real human!