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IT Operations Analyst (Windows Triage, SCCM, ITIL) - Contract

Job Title
IT Operations Analyst (Windows Triage, SCCM, ITIL) - Contract
Job ID
27037067
Location
Ann Arbor,  MI 48104
Other Location
Description

Title: IT Operations Analyst

Our History:
From our start in 2009, Conexess has established itself in 3 markets, employing nearly 150+ individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies, to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record

Who We Are:
Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project based work.

Additional Job Details

The IT Operations Analyst works within the Global IT Operations group and cross-functionally with other IT groups. These Analysts have responsibility for the operability of IT systems involved in Point of Sale and other core functions. This includes, but is not limited to:

  • Working with development and/or support teams in system problem solving
  • Deploying code and/or applications to production and pre-production systems
  • Partnering with QA to ensure quality production deployments
  • Ensuring application and system configuration compliance for various systems
  • Monitoring systems to proactively identify and resolve issues prior to business impact
  • Responding and resolving escalated incidents from Support or other IT teams
  • Participating in the triage and resolution of critical, high visibility system issues
  • Analyzing systems and procedures to identify value add improvement opportunities

Minimum Qualifications:

  • 3+ years in IT Operations
  • Expertise and experience in Windows triage and support
  • Experience as last level of internal IT support
  • Experience with SCCM (System Center Configuration Manager)
  • Takes pride in work while appreciating feedback, discussion, and iteration
  • Knowledge of IT infrastructure and operations best practices (ITIL)
  • Ability to participate in 24x7 on-call rotation
  • Ability to travel 5%

Nice to have:       

  • Experience with PowerShell or other scripting languages
  • Experience with Splunk or similar log analyzers
  • Experience in Windows performance analysis

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