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Tier I Help Desk Specialist - Intelink Services (TS/SCI with Poly)

Job Title
Tier I Help Desk Specialist - Intelink Services (TS/SCI with Poly)
Job ID
Fort Meade,  MD
Other Location

Tier I Help Desk Specialist - Intelink Services

Fort Meade, MD

TS/SCI with Poly Required

Talent Orchard has been retained by DEI as their outsourced recruiting organization to manage their hiring process and we are seeking a Tier I Help Desk Specialist for Intelink Services in support of a contract with their IC customer in Ft. Meade, Maryland. 


Primary Responsibilities:

  • Provide 24x7 Help Desk support as defined by first response/Tier I support
  • Provide phone and in-person support to users in the areas of e-mail, LAN/WAN, directories, standard desktop images and applications, and COTS and GOTS applications
  • Serve as initial point-of-contact for troubleshooting all IT related problems, including hardware/software, passwords and printer problems
  • May be required to respond to after-hours requests as required in a 24x7 environment
  • Work in shifts to ensure 24x7 coverage


Basic Required Qualifications:

  • Active TS/SCI Clearance with Full Scope Polygraph required to start
  • One (1) year of demonstrated Help Desk experience (AND) a Bachelor’s degree in Technical, Math or Business discipline from an accredited college or University. NOTE - Two (2) years of Help Desk experience with an Associate’s degree (OR) three (3) years’ of experience may be substituted for a Bachelor’s degree
  • Ability to respond to after-hours requests as needed
  • Ability to work in shifts as needed


Talent Orchard LLC is an SBA (8A), Economically Disadvantaged Woman-Owned Small Business, and Woman Business Enterprise Certified firm that provides the following services to clients in the commercial and public service sectors:

  •  Human Capital
  •  Professional Services
  •  Accounting/Audit Readiness
  •  Network/Cyber Security & IT Infrastructure
  • Software Development/Engineering

Established in 2010, Talent Orchard has an exceptional reputation, providing staffing solutions to time-sensitive, talent scarcity issues to deliver better talent management ROI.  Our specialty lies in the critical area of program talent acquisition and resource management, not in one narrow skillset, but across many areas of technical and functional delivery.

To learn about our other exciting opportunities, please visit our Jobs Page at www.talentorchard.com.


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