Sr.Unified Communication & Collaboration Engineer Manhattan,  NY Intuitive Technology Partners, Inc. > Careers
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Sr.Unified Communication & Collaboration Engineer

Job Title
Sr.Unified Communication & Collaboration Engineer
Begin Date
6/20/17
Duration
1+ year
Location
Manhattan,  NY
Other Location
Description

Responsibilities include:

  • Coordinating work with engineering and operational staff to evaluate, design, and deploy changes to UCC standards that optimize service quality and employee productivity within a standard systems engineering framework
  • Serving as the highest point of escalation for audio, video, and web conferencing problems that could not be resolved by Tier 1-3 support teams
  • Ensuring that the tools and processes are in place to manage performance, capacity, availability, and quality
  • Providing feedback to improve workgroup effectiveness
  • Understand User Requirements and find appropriate solutions within the standard design
  • Document gaps between user requirements and design standards
  • Provide subject matter expertise to field and corporate resources
  • Maintain relationships with key constituents in the facility, markets, and divisions
  • Interface and communicate with all areas affected by the project
  • Identify and resolve issues of tactical importance
  • Respond to leadership issues and information requests within defined areas of responsibility as required
  • Create, develop and maintain a customer focus that includes effective working relationships with key corporate and field teams to ensure through and ongoing understanding of project scope
  • Maintains required records, reports, and statistics as directed
  • Shares ideas with the Team Lead in controlling cost and working within the assigned budget
  • Monitors the quality of the project's and vendor's customer service
  • Performs duties with little or no supervision in an independent manner
  • Extraordinary analytical and project experience, very high degree of creativity; in-depth knowledge of the business implications of technical approaches, advanced project planning and coordination skills, superior communication skills, success in subordinate positions

Qualifications:

  • Ability to manage several large IP Telephony deployments while maintaining high customer satisfaction and achieving project timelines and milestones
  • Minimum 5+ years of experience
  • CCNA -Voice strongly preferred (but not required)
  • CCNP -Voice strongly preferred (but not required)
  • CCIE - Preferred
  • Experience implementing and supporting Cisco systems required

 

 

Required Skills
UCC, Evaluate, design & develop
Openings
1

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