Senior Field Service Technician Reston,  VA Talent Orchard | A Leading Provider of Technical Workforce Solutions
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Senior Field Service Technician

Job Title
Senior Field Service Technician
Job ID
27026445
Location
Reston,  VA
Other Location
Description

Senior Field Service Technician

Reston, VA

 

Talent Orchard LLC, has been retained by a large Federal Systems Integration firm to recruit an experienced Service Technician to resolve technical problems in a call center/help desk environment. This role is set for a period of at least 6 Months, with possibilities extension if the performance is up to the level of expectation. This is an exciting opportunity to support one of the largest defense contractors that has over $22 billion dollars in revenue and is a publicly traded company. The company works in a fast paced environment with over 84, 000 employees worldwide.

 

Position Description

Resolves technical problems in a call center/help desk environment. Uses expertise in customer service and technical knowledge gained from prior programming experience to resolve issues surrounding installation, usage, and training on software and/or hardware products

Duties to Include

  • Resolve printer issues namely toner replacement, paper jams, connectivity issues and printer maintenance
  • Knowledge and experience with Active directory
  • Address Incident tickets to include break/fix issues reporting using Remedy ticketing system
  • Conducts diagnostic reviews and produces error reports as requested by customers in order to identify and correct any problems
  • Support software and hardware for desktop users running Office 2013, 2016
  • Troubleshoot hardware issues pertaining to printers, copiers, and fax machines
  • Diagnoses and resolves moderately complex end-user hardware/software problems including remote access software
  • Performs new computer configuration and coordinates the workstation upgrade/replacement process
  • Participates in the deployment of new software platforms
  • Good knowledge of computer systems and local area networks
  • Troubleshoot with remote users on connectivity using VPN, Aruba Networks, Cisco AnyConnect
  • Good communication skills Set up and configure Blackberry, iPhones, iPads and Android operating systems
  • Executive VIP support
  • Able to manage and take ownership of technical issues
  • Provide updates & follow up with customers
  • Act as a liaison to other technical teams within the organization
  • Be familiar with WebEx productivity tools, AT&T conferencing Knowledge and experience with Active directory
  • Familiar with desktop operating systems Windows 7, Windows, 8.1 and Windows 10
  • Familiar with VTC, Cisco Telepresence and other video conferencing services

Must Haves:

  1. WebEx productivity tools, AT&T conferencing-2 Years
  2. Active directory-2 Years
  3. VTC, Cisco Telepresence and other video conferencing services-2 Years
  4. Experience with installation, usage, and training on software and/or hardware products-3 Years
  5. Windows 10-2 years
  6. Office 2013/2016-3 years
  7. Basic knowledge switches and routers-3 years
  8. Remedy ticket system-4 years
  9. Basic knowledge of iPhones & Android mobile devices-5 years

Education Required

High School Diploma with 6+ years of experience

 

Talent Orchard LLC is an SBA (8A), Economically Disadvantaged Woman-Owned Small Business, and Woman Business Enterprise Certified firm that provides the following services to clients in the commercial and public service sectors:

  • Human Capital
  • Professional Services
  • Accounting/Audit Readiness
  • Network/Cyber Security & IT Infrastructure
  • Software Development/Engineering

 

Established in 2010, Talent Orchard has an exceptional reputation, providing staffing solutions to time-sensitive, talent scarcity issues to deliver better talent management ROI. Our specialty lies in the critical area of program talent acquisition and resource management, not in one narrow skillset, but across many areas of technical and functional delivery.

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