Desktop Support Technician Phoenix,  AZ Our Team - Career Evolutions

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Desktop Support Technician

Job Title
Desktop Support Technician
Job ID
27026034
Location
Phoenix,  AZ
Other Location
Description

Career Evolutions is searching for a Desktop Support Technician  for a fast-growing technology company headquartered in Phoenix, AZ. Exciting contract opportunity with compensation up to $25/hr, with possible full time conversion depending on performance. 

If you are looking for an environment full of opportunities to work on various technologies and potential for growth, this is the right opportunity for you.
 
Job Summary:
Provides support for basic incident resolution and requests reported to the Company’s Service Desk. Responsibilities include initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components, collecting information through a customer conversation, accessing support tools, and additional support staff
 
Responsibilities:

  • Interacts with vendors’ and partners’ technical support teams
  • Deliver prompt & professional technical & application support to the franchise community
  • Addresses and resolves basic incidents and requests; logs all incidents and requests; engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility
  • Uses appropriate logging categories for incidents and requests.
  • Creates a positive customer support experience with a consummately professional attitude
  • Establish the end-to-end customer experience and provides a single point-of-contact for the customer
  • Evaluate and resolves incidents and requests regarding use of application software or hardware. Logs and tracks incidents and requests from identification through resolution.
  • Upholds and protects confidentiality with regard to all aspects of customer care and employee information
  • Works with other members of the IT department on projects and initiatives as needed
  • Researches and identifies bugs within the software and reports to the development teams
  • White glove support as requested by the CIO or Director of Infrastructure & Operations

 
Skills & Qualifications:

  • Bachelor's Degree in Information Technology or other equivalent education
  • At least 5 years of experience in a helpdesk/desktop support role
  • Experience working in a call center-type environment (supporting more than 1000 clients)
  • Current A+ certification required
  • Current Network+ certification is desired
  • Familiar with OSI concept and willingness to be involved hands on
  • Proficient in Microsoft Windows OS & Office
  • Determine excellent customer service through both written and verbal skills
  • Establish strong analytical and problem-solving skills
  • Capable of working a flexible shift and be available for weekends and overtime if needed
  • Demonstrates a positive, self-starter attitude

Founded in 2008, Career Evolutions is a leading Executive Search based in Scottsdale, Arizona. Career Evolutions provides products and services to identify top talent, develop employees, and maximize human capital to enhance the bottom line. For more info, please visit www.careerevolutions.net, check out our Current Opportunities, and contact us via phone 480.626.5253.

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