Talent Orchard | A Leading Provider of Technical Workforce Solutions

Help Desk Support Specialist 8:00am-4:30pm - Top Secret Clearance

Job Title
Help Desk Support Specialist 8:00am-4:30pm - Top Secret Clearance
Job ID
Fort Belvoir,  VA
Other Location

Help Desk Support Specialist

Fort Belvoir, VA

Top Secret Clearance Required


Talent Orchard has been retained by DEI as their outsourced recruiting organization to manage their hiring process and we are searching for a Help Desk Support professional with an active Top Secret Clearance to join an exciting program in Fort Belvoir, VA.  Our client specializes in modernizing information technology systems by re-engineering existing systems to harness the full power of emerging technologies and proven innovations to serve the business needs of their customers.


Shift:  0800-1630 / Monday - Friday



As part of the Customer’s Help Desk team, the ideal candidate will have excellent customer service skills experience and the ability to demonstrated outstanding verbal communications. The candidate must demonstrate ability to multi-task and function in a fast-paced environment and have hands-on experience with Active Directory or Active Role Services (ARS) administration for Tier 1 tasks and Remedy Ticket Tracking System.


Primary Responsibilities:

  • Member of the Customer’s Help Desk providing support during the hours of 0800-1630, Monday to Friday
  • Directly interact with client (government and contractors) to address primarily desktop issues within a Windows environment (Windows10, MS Office 2010/3013)
  • Provide oversight of service desk operations (phone, email, self-service and walk-up) support
  • Perform in a multi-task and function in a fast-paced environment


Required Qualifications:

  • BA/BS and/or combination work experience
  • 2-4 years of help desk experience
  • US Citizen with Active Top Secret Clearance
  • 8570 Compliance: A+, Network+ or Security+ required to start
  • Demonstrated experienced in:
    1. Remedy Ticket Tracking System
    2. PKI/CAC Provisioning
    3. Activer Role Services (ARS)/Active Directory knowledge of account management
  • Ability to receive and act on requests for service via multiple mediums (phone, email, walk-up, and self-service)
  • Demonstrated ability to triage and/or perform Level 1 analysis for incidents
  • Demonstrated conflict management skills
  • Demonstrated excellent customer service skills
  • Demonstrated excellent verbal and written communications
  • Demonstrated phone skills
  • Demonstrated ability to multi-task and function in a fast-paced environment
  • Ability to work with little to no supervision (phone, email and walk-up)
  • Demonstrated ability to analyze and present data in written and oral manner


Additional Preferred Qualifications:

  • Security+ Certified
  • SIPR PKI Token Local Registration Authority (LRA) Designation (HIGHLY DESIRED)
  • HDI Certification
  • PKI Local Registration Authority (LRA) Certified
  • PKI Registration Authority (RA) Certified
  • Windows 10 Configuration, MCP, MCDST, or MCTS cert
  • Knowledge of folder redirection, roaming and static profile support
  • Desktop computer support
  • Portable computer support
  • Mobile Device (e.g. Iphone) support a PLUS ref integration with email


Talent Orchard LLC is an SBA (8A), Economically Disadvantaged Woman-Owned Small Business, and Woman Business Enterprise Certified firm that provides the following services to clients in the commercial and public service sectors:

  •  Human Capital
  •  Professional Services
  •  Accounting/Audit Readiness
  •  Network/Cyber Security & IT Infrastructure
  • Software Development/Engineering

Established in 2010, Talent Orchard has an exceptional reputation, providing staffing solutions to time-sensitive, talent scarcity issues to deliver better talent management ROI.  Our specialty lies in the critical area of program talent acquisition and resource management, not in one narrow skillset, but across many areas of technical and functional delivery.

To learn more about our other exciting opportunities, visit our Jobs Page at www.talentorchard.com.


@talentorchard @novajobs #cjpost #helpdesk #technicalsupport @topsecretjobs @fortbelvoirjobs #remedy #PKI

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