Title: Network Operations Center Technician (NOC) - 2 Night Shift openings (6PM-6AM) & 1 Day Shift opening (6AM-6PM) 

Our History:
From our start in 2009, Conexess has established itself in 3 markets, employing nearly 150+ individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies, to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record

Who We Are:
Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project based work.

OVERVIEW

Networking/Systems Technician with knowledge and hands on experience working in a 24x7x365 Network Operations Center with demonstrated capabilities to perform effective diagnosis / triage, manage critical incidents, and maintain key operational tools and processes to ensure overall availability, performance, health, and security of all services. 

QUALIFICATIONS

• Bachelor’s degree in Computer-related field or equivalent experience.
• 3+ years of production support in business-critical, high uptime environment.
• 3+ years of Network Operations or System Administration.
• Ability to work 12 hour shifts (6AM-6PM or 6PM-6AM), including weekends and holidays, to cover 24x7x365 support schedule.
• Experience with monitoring technologies (e.g. Splunk or SolarWinds).
• Ability to configure monitoring and alerting by following policies and best practices.
• Experience with network or server administration including troubleshooting Linux, Unix and Windows environments.
• Experience in UNIX shell or MS PowerShell scripting is a plus.
• Ability to identify, prioritize, delegate and escalate event situations appropriately with limited direction.
• Ability to work independently or in a team to meet deadlines.
• Understanding of Infrastructure environments – VMware, storage, networks, databases, etc.
• Understanding of industry standard process frameworks (ITIL / Six Sigma).

RESPONSIBILITIES AND DUTIES

Availability and Performance Monitoring

• Monitor and analyze revenue-generating and business-critical platforms (including software, hardware, network, and infrastructure) to ensure availability and performance.
• Monitor data center infrastructure to ensure proper environmental state is maintained.
• Update monitoring tools when commissioning new infrastructure, services, or applications.
• Periodically review/update processes and procedures for all infrastructure, systems, and services.
• Perform regular audits to ensure the health, performance, security, and management of all systems.

Incident and Release Management

• Identify, troubleshoot, diagnose, and resolve incidents in support of Tier model and SLAs. 
• Log and document all incidents using the defined ticket management system.
• Manage incidents and coordinate releases as defined by procedural documentation (e.g. coordinate all bridge calls, provide updates to technical staff and management, coordinate with vendors, etc.).
• Provide timely, accurate, and effective communication through various methods.
• Perform notification and escalation processes based on Tier requirements.
• Perform and document post-release testing and provide feedback to the release teams.
• Work with vendors on issue resolution and communications.

Operational Reporting, Process Execution, and Ad-Hoc Project Management

• Perform scheduled (e.g. hourly, daily, weekly, etc.) validation of various enterprise systems.
• Perform defined operational processes and reporting.
• Perform add/change/delete as required to ensure accurate and robust monitoring solutions.
• Document processes, SOPs, etc. to ensure accurate information is available across the team.
• Perform installs and upgrades for various NOC monitoring technologies.
• Assist with projects and maintenance on infrastructure, systems, and services, as requested.